topic Sky Q mini box freezing in Sky Q

Sky Q mini box freezing

AidyT — Mon, 09 Oct 2023 10:32:37 GMT

My sky q mini box keeps freezing. It has been getting worse over the last few days.

It happens regularly throughout the day, sometimes it fixes itself, other times I have to reset main box or mini box or both.

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Re: Sky Q mini box freezing

Greenfingers001 — Tue, 10 Oct 2023 07:33:40 GMT

Hi there @AidyT, I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this.

Just look out for the colourful bubble to start the conversation.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

Re: Sky Q mini box freezing

Tom-W19 — Thu, 12 Oct 2023 07:56:36 GMT

Hi @AidyT

An invite was sent but there was no response within 48 hours so it has automatically closed.

If you still need help with this please let us know by posting on the forum again and we will get it escalated through to us.

Re: Sky Q mini box freezing

Quoman7 — Thu, 12 Oct 2023 08:29:44 GMT

Hi @AidyT Try rebooting your router by removing the power cable for 30 sec then reconnect to reboot, then reboot your main SKYQ box by turning the power off at the socket for 30 sec then turn back on?

Re: Sky Q mini box freezing

AidyT — Sat, 14 Oct 2023 10:37:38 GMT

Apologies I didn't see the invite (I thought I would get an email when it was responded to.

can you resend?

Re: Sky Q mini box freezing

Addie15 — Sat, 21 Oct 2023 10:40:47 GMT

Update-We are closing this session now but if there is anything else in the future we can help you with, please do not hesitate to reach out. Thanks.

Re: Sky Q mini box freezing

Jmcf8 — Thu, 30 Nov 2023 22:27:22 GMT

Same here.
pixelating for the last couple of weeks and then tonight it's freezing. Done reset, unplugged etc.

now need to find time over the following days to sit on the phone to sky!