topic Re: Sky box won’t switch on in Sky Q

Sky box won’t switch on

J777blh — Sun, 08 Oct 2023 10:02:25 GMT

Every time my main sky q box is left on standby overnight, it won't seitch back on in the morning. I need to keep climbing up my loft, power it off and on again to get it to work. Starting to get on my nerves now. Does anyone else have this issue?

Re: Sky box won’t switch on

Tom-W19 — Mon, 09 Oct 2023 07:20:54 GMT

Hi @J777blh

Your post has been escalated to our Community Messaging team who will invite you to a private chat shortly and help you with this.

Just look out for the chat bubble to start the conversation.

Here's more information on how Community Messaging works - https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

Re: Sky box won’t switch on

Anonymous — Mon, 09 Oct 2023 07:51:59 GMT

Yep same issue and box turns off randomly apparently sky can't do anything about it

Re: Sky box won’t switch on

Tom-W19 — Thu, 12 Oct 2023 07:15:40 GMT

Hi @J777blh

A private chat was started but there was no response within 48 hours so it has automatically closed.

If you still need help with this please let us know by posting on the forum again and we will get it escalated through to us.

Re: Sky box won’t switch on

Chodley — Thu, 12 Oct 2023 07:18:40 GMT

@Anonymous wrote:
Yep same issue and box turns off randomly apparently sky can't do anything about it

Sounds like you might need a new box. Did they not suggest that?

Is it hot to the touch?

Re: Sky box won’t switch on

J777blh — Thu, 12 Oct 2023 13:40:43 GMT

Still having the same issues.