topic Re: When will i receive my multiroom box in Sky Q

When will i receive my multiroom box

PaulCT81 — Sun, 08 Oct 2023 08:53:50 GMT

Hello i ordered multi room and its been added to my account but i havent had an email to confirm when i will receive my minibox pkease can you tell me when i will receive it. Thanks. Paul CT.

Re: When will i receive my multiroom box

GD1 — Sun, 08 Oct 2023 09:04:25 GMT

@PaulCT81 You may have ordered multi room but did you also order a Sky Q mini? There is nornally a charge for these.

Re: When will i receive my multiroom box

MightyQuinn — Sun, 08 Oct 2023 09:22:23 GMT

Hi @PaulCT81 Just in case you are not aware, this is a community of customers, not Sky customer services. Some posts do get escalated but it may be quicker to phone.

Re: When will i receive my multiroom box

PaulCT81 — Sun, 08 Oct 2023 10:01:37 GMT

Please can i have the customer service telephone number. Thanks. Paul CT

Re: When will i receive my multiroom box

oldfella — Sun, 08 Oct 2023 10:06:53 GMT

@PaulCT81 wrote:

Please can i have the customer service telephone number. Thanks. Paul CT

Hi @PaulCT81

If you need to contact them you need to persevere by phone.
To contact Sky
Select Need more help
at the bottom of the following link and this will lead to a phone contact.
Ignore all automated messages and wait for an agent
https://www.sky.com/help/home

Re: When will i receive my multiroom box

PaulCT81 — Sun, 08 Oct 2023 10:07:00 GMT

i did it all on my online acct but have had no email re the minibox delivery do you know the customer service telephone number? thanks Paul CT

Re: When will i receive my multiroom box

GD1 — Sun, 08 Oct 2023 10:11:09 GMT

@PaulCT81 You can call on 150 from a Sky Talk Line or Sky Mobile.

If you haven't got a current Sky Mobile or Sky Talk this link should help:
(UK) https://www.sky.com/help/home Scroll down and click on ‘Need more help’ and it provides a 0333 number
(ROI) on the same link change the flag in the very bottom corner to the ROI flag to obtain an 0818 number.

Stay on the line and don’t hang up if prompted to. Apparently the quieter times to ring are just after 7am or about 9pm.

Re: When will i receive my multiroom box

MightyQuinn — Sun, 08 Oct 2023 10:13:41 GMT

Hi @PaulCT81 Telephone numbers are blocked in this community, hence the reason why you were given the links to find it.

Re: When will i receive my multiroom box

PaulCT81 — Sun, 08 Oct 2023 10:33:56 GMT

Its all sorted now they cancelled and re ordered the multi room and mini box so will be with me in 3-5 days .