topic Re: Mini box keeps freezing and says lost connection in Sky Q

Mini box keeps freezing and says lost connection

pwatters — Sat, 07 Oct 2023 12:42:21 GMT

Mini box keeps freezing or stopping completely saying there's a problem with connection to the main box. This has been happening a while now and super frustrating. I have spoken to an agent who did a scan to reconnect both mini boxes but it soon became an issue again. I have excellent Wi-Fi in the house.

Re: Mini box keeps freezing and says lost connection

Greenfingers001 — Sun, 08 Oct 2023 07:26:33 GMT

Hi there @pwatters , I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this.

Just look out for the colourful bubble to start the conversation.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

Re: Mini box keeps freezing and says lost connection

Quoman7 — Sun, 08 Oct 2023 07:44:15 GMT

@pwatters wrote:

Mini box keeps freezing or stopping completely saying there's a problem with connection to the main box. This has been happening a while now and super frustrating. I have spoken to an agent who did a scan to reconnect both mini boxes but it soon became an issue again. I have excellent Wi-Fi in the house.

Hi @pwatters Try rebooting your router by removing the power cable for 30 sec then reconnect to reboot, then reboot your main SKYQ box by turning the power off at the socket for 30 sec then turn back on, then do the same with any Mini boxes?