https://helpforum.sky.com/t5/Sky-Q/Not-connecting-to-router/m-p/4444140#M605065 <P>Sky box not connecting to router&nbsp;</P> Sat, 07 Oct 2023 07:20:08 GMT Carole1370 2023-10-07T07:20:08Z https://helpforum.sky.com/t5/Sky-Q/Not-connecting-to-router/m-p/4444140#M605065 <P>Sky box not connecting to router&nbsp;</P> Sat, 07 Oct 2023 07:20:08 GMT https://helpforum.sky.com/t5/Sky-Q/Not-connecting-to-router/m-p/4444140#M605065 Carole1370 2023-10-07T07:20:08Z https://helpforum.sky.com/t5/Sky-Q/Not-connecting-to-router/m-p/4444243#M605077 <BLOCKQUOTE><HR /><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/3206883">@Carole1370</a>&nbsp;wrote:<BR /> <P>Sky box not connecting to router&nbsp;</P> <HR /></BLOCKQUOTE> <P>Hi&nbsp;<a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/3206883">@Carole1370</a>&nbsp;</P> <P>Assume this is your main Q box and not a mini?</P> <P>Try a Network Reset found in Q box Home - Settings - Setup - Network. <BR />Highlight Status and then select Reset on the right hand side. Follow instructions to connect by WiFi to your router.<BR />If you are on Sky broadband you will be asked to press the WPS button on the Sky router. (Not on the Q box as the Network reset will start the main Q box WPS automatically). <STRONG>Make sure you press the WPS button on the Sky router and not the reset button</STRONG>.<BR /><STRONG>if you are on 3rd party (non Sky )</STRONG> broadband then you need to enter the SSID and password for the <STRONG>router 2.4 Ghz WiFi band</STRONG>.</P> Sat, 07 Oct 2023 09:00:49 GMT https://helpforum.sky.com/t5/Sky-Q/Not-connecting-to-router/m-p/4444243#M605077 oldfella 2023-10-07T09:00:49Z