topic Asked to return Sky Q box in Sky Q

Asked to return Sky Q box

Gill1307 — Fri, 06 Oct 2023 17:10:25 GMT

I moved house and had a new Sky Q box installed and the engineer took away my old Sky Q box. A week later I've received a package to return my old Sky Q box but obviously I don't have it any more. Anyone know who I should contact or what I should do? I don't want to be charged. TIA

Re: Asked to return Sky Q box

Laing1 — Fri, 06 Oct 2023 17:15:02 GMT

@Gill1307 wrote:

I moved house and had a new Sky Q box installed and the engineer took away my old Sky Q box. A week later I've received a package to return my old Sky Q box but obviously I don't have it any more. Anyone know who I should contact or what I should do? I don't want to be charged. TIA

@Gill1307 I have escalated this to sky

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The link below explains how the escalation process works

https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M1014

Re: Asked to return Sky Q box

Gill1307 — Fri, 06 Oct 2023 17:21:22 GMT

@Laing1 thank you

Re: Asked to return Sky Q box

Addie15 — Fri, 06 Oct 2023 17:26:06 GMT

Hi there! Thank you for escalating this. We have sent an invite to Gill1307.