topic Re: Sky Q forgets my password in Sky Q

Sky Q forgets my password

scootw101 — Mon, 25 Sep 2023 07:39:22 GMT

I put my password in and connect to WiFi on Shell no problem. A few days later it's lost the connection and I have to go through the process all over again as it's lost connection

It's getting to be a real pain now. Does anyone have a solution as to why this could be happening?

Re: Sky Q forgets my password

Addie15 — Tue, 26 Sep 2023 09:01:44 GMT

Hi there, I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this.

Just look out for the colourful bubble to start the conversation.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

Re: Sky Q forgets my password

scootw101 — Mon, 02 Oct 2023 07:34:39 GMT

It looks like this has been closed sky's end but it's still happening. It was okay for a few days but has gone again. Could someone raisevthisvwith Sky again please?

Re: Sky Q forgets my password

Lisa-P1987 — Mon, 02 Oct 2023 10:42:16 GMT

Thanks for escalating this. We’ve sent @scootw101 an invite to chat.

Re: Sky Q forgets my password

Lisa-P1987 — Fri, 06 Oct 2023 10:52:38 GMT

Thanks for chatting to us @scootw101 . Unfortunately, there was no further response on the chat in 48 hours, we are still waiting to help you. If you need our support let us know and we can re-escalate to our chat team. Your chat has been closed now. Thanks

Re: Sky Q forgets my password

scootw101 — Fri, 06 Oct 2023 12:00:45 GMT

The connections were lost again today. Followed engineer instructions from his text and now getting no signal so box is knackered. Great. Any ideas?

Re: Sky Q forgets my password

scootw101 — Fri, 06 Oct 2023 12:13:17 GMT

And just to say had to be the box not the aerial as my sky go is working on my pad. So the engineers instructions have messed it up.

Re: Sky Q forgets my password

scootw101 — Mon, 09 Oct 2023 09:53:34 GMT

I've got the signal back now. The engineers instructions reset the box back to factory settings and it thought I was on a single aerial not communal. Altered that back after much googling and it's fine again.