topic Re: Tech issue on all channels in Sky Q

Tech issue on all channels

Ash196 — Fri, 06 Oct 2023 11:25:01 GMT

For a week now the tv has worked intermittently. It is pixelating and then eventually the screen goes blank and 'There is a technical issue with this channel' appears. This is on all channels, but the tv schedule still appears and I can watch recordings and apps. Sometimes the screen goes blue and the tv schedule disappears too. I have rebooted the router and the sky q box. I have also done a soft reset on the sky q box to no avail.

Re: Tech issue on all channels

oldfella — Fri, 06 Oct 2023 11:36:09 GMT

@Ash196 wrote:

For a week now the tv has worked intermittently. It is pixelating and then eventually the screen goes blank and 'There is a technical issue with this channel' appears. This is on all channels, but the tv schedule still appears and I can watch recordings and apps. Sometimes the screen goes blue and the tv schedule disappears too. I have rebooted the router and the sky q box. I have also done a soft reset on the sky q box to no avail.

Hi @Ash196

Work through the following link.
https://www.sky.com/help/articles/there-is-a-technical-fault-with-this-channel

Re: Tech issue on all channels

Ash196 — Sat, 07 Oct 2023 12:09:00 GMT

I have already followed this, but thank you

Re: Tech issue on all channels

oldfella — Sat, 07 Oct 2023 12:25:15 GMT

@Ash196 wrote:

I have already followed this, but thank you

Hi @Ash196

If you have been through the link and haven't solved your issue then there is a conclusion!