topic Re: TV remote isn’t working in Sky Q

TV remote isn’t working

Sarah4609 — Fri, 06 Oct 2023 11:13:31 GMT

TV remote doesn't work despite changing the batteries

Re: TV remote isn’t working

Daniel0210 — Fri, 06 Oct 2023 11:27:41 GMT

Is it still paired with your box?

If your Sky Q remote is definitely broken/faulty, if you follow this link it should allow you to do some troubleshooting and then it’ll send you to a form to request a replacement (apparently this is not available to customers in the ROI).
https://www.sky.com/help/articles/lost-stolen-damaged-sky-q-equipment#get-in-touch

It might be quicker to purchase a new one from a retailer / main supermarket. If you do that as well you’ll always have a spare.

Re: TV remote isn’t working

oldfella — Fri, 06 Oct 2023 11:36:42 GMT

@Sarah4609 wrote:

TV remote doesn't work despite changing the batteries

Hi @Sarah4609

Try completly resetting your Bluetooth remote.
Press and hold 7 & 9 together on the remote until it’s led flashes four times.
Then make sure that you are pointing your remote at the Q box and press 1 & 3 together until the remote led flashes and follow onscreen instructions to re- pair.