topic Re: Sky Q on demand no subscription in Sky Q

Sky Q on demand no subscription

Ryan294 — Fri, 06 Oct 2023 10:49:13 GMT

I have Sky HD Signature pack, but cannot access any on demand programs without telling me I need to upgrade my subscription. I have changed the download preference to SD and also restarted the box with no joy. Anybody able to offer any advice on how to get this fixed?

Re: Sky Q on demand no subscription

caesarome — Fri, 06 Oct 2023 11:05:49 GMT

@Ryan294

To get you some help with this I have escalated your post to the Sky Messaging team who should be in touch with you regarding this via a blue/red chat bubble which will appear at the bottom of this page. It can take up to a few hours to be contacted via this.

This link explains how this works so you will need to respond to the chat bubble at the bottom of the page when it appears:
https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the chat bubble does appear you have 48 hours to respond or it will be automatically closed. This isn't a live chat so replies are not instant.

Re: Sky Q on demand no subscription

Lisa-P1987 — Fri, 06 Oct 2023 11:45:25 GMT

Thanks for escalating this. We’ve sent @Ryan294 an invite to chat.

Re: Sky Q on demand no subscription

Lisa-P1987 — Fri, 06 Oct 2023 12:30:22 GMT

Update - Spoken to @Ryan294 and have resolved the on demand issue now 🙂