topic Re: Sky Q and Mini crash / drop internet in Sky Q

Sky Q and Mini crash / drop internet

robbiemckuk — Tue, 03 Oct 2023 12:18:20 GMT

Has anybody had any good experiences with Sky fixing crashed Q / mini boxes? My Sky Q box crashes once a week and when it comes back I need to reconnect it to my fibre wifi. Thinking of ditching the whole thing!

Re: Sky Q and Mini crash / drop internet

Addie15 — Wed, 04 Oct 2023 07:53:50 GMT

Hi there, robbiemckuk. I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this.

Just look out for the colourful bubble to start the conversation.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

Re: Sky Q and Mini crash / drop internet

Lisa-P1987 — Fri, 06 Oct 2023 11:05:16 GMT

Thanks for chatting to us @robbiemckuk . Unfortunately, there was no further response on the chat in 48 hours, we are still waiting to help you. If you need our support let us know and we can re-escalate to our chat team. Your chat has been closed now. Thanks

Re: Sky Q and Mini crash / drop internet

robbiemckuk — Mon, 16 Oct 2023 09:51:41 GMT

Hi,

The final solution given didn't seem to work, and I had 3 disconnections over the weekend unfortunately.

Rob.

Re: Sky Q and Mini crash / drop internet

Addie15 — Mon, 16 Oct 2023 10:46:44 GMT

Re: Sky Q and Mini crash / drop internet

mikeyb56 — Mon, 16 Oct 2023 11:25:47 GMT

hi i have the same issue . the mini box ion the bedroom keeps dropping off and says i need to reboot the router - i have done may times but no joy. using a firestick and cursing paying ofr sky when it just will jot work . the engineer set it up and it was good afor a week or two - then nothing - any ideas?