topic Re: We need 3 new sky boxes as they keep malfunctioning in Sky Q

We need 3 new sky boxes as they keep malfunctioning

KironMurphy — Fri, 06 Oct 2023 07:21:44 GMT

Our sky keeps malfunctioning, disconnecting, have to keep rebooting.

Re: We need 3 new sky boxes as they keep malfunctioning

Laing1 — Fri, 06 Oct 2023 09:55:24 GMT

@KironMurphy wrote:

Our sky keeps malfunctioning, disconnecting, have to keep rebooting.

@KironMurphy can you expand on your boxes keep malfunctioning, are you getting any error messages and what boxes are disconnecting

Re: We need 3 new sky boxes as they keep malfunctioning

PandJ2020 — Fri, 06 Oct 2023 10:02:36 GMT

Just to note that you are talking to other customers. Anyway, I doubt Sky will simply send you 3 new boxes - that would require an engineer booking to investigate.

But, as above, explain the issue in more detail - we may be able to advise further...

Re: We need 3 new sky boxes as they keep malfunctioning

TimmyBGood — Fri, 06 Oct 2023 10:11:00 GMT

@KironMurphy

It's incredibly unlikely that three boxes have manufacturing defects, but note that if the main box is struggling then its client Mini boxes almost certainly will too.