topic Re: Returning SkyQ box in Sky Q

Returning SkyQ box

amyack — Sat, 12 Aug 2023 21:50:51 GMT

I have received the packaging to return my SkyQ box but the instructions are not very clear.

Do I need to remove the batteries from the remote?

Do I need to remove the viewing card from the box?

Thank you

Re: Returning SkyQ box

caesarome — Sat, 12 Aug 2023 22:00:46 GMT

@amyack wrote:

Do I need to remove the batteries from the remote?

Do I need to remove the viewing card from the box?

Batteries - not sure it matters eitherway.

Viewing Card - if you are no longer a Sky customer then it can be returned.

Make sure you get proof of posting when returning your box.

Add a note inside with your account number and a list of equipment you’ve included.

Re: Returning SkyQ box

Laing1 — Sun, 13 Aug 2023 11:17:21 GMT

@amyack wrote:

I have received the packaging to return my SkyQ box but the instructions are not very clear.

Do I need to remove the batteries from the remote?

Do I need to remove the viewing card from the box?

Thank you

@amyack I'd follow @caesarome suggestions the only thing I would add is if you think you may rejoin Sky in the next year it maybe worth while holding on to your viewing cards as Sky sometimes when people trejoin expect them to have kept their viewing card

Re: Returning SkyQ box

KMGSS — Tue, 03 Oct 2023 11:14:29 GMT

I have returned my equipment- I have receipt but you are messaging me to return

Re: Returning SkyQ box

caesarome — Tue, 03 Oct 2023 13:05:58 GMT

@KMGSS

We are customers here but can arrange some help so do you keep the proof of posting ?

Re: Returning SkyQ box

KMGSS — Tue, 03 Oct 2023 20:42:32 GMT

Yes I do!

Re: Returning SkyQ box

caesarome — Tue, 03 Oct 2023 21:59:56 GMT

@KMGSS

To get you some help with this I have escalated your post to the Sky Messaging team who should be in touch with you sometime tomorrow morning regarding this via a blue/red chat bubble which will appear at the bottom of this page.

This link explains how this works so you will need to respond to the chat bubble at the bottom of the page when it appears:
https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the chat bubble does appear you have 48 hours to respond or it will be automatically closed. This isn't a live chat so replies are not instant.

Re: Returning SkyQ box

Addie15 — Wed, 04 Oct 2023 07:48:58 GMT

Hi there! Thank you for escalating this. We have sent an invite to KMGSS.

Re: Returning SkyQ box

Tom-W19 — Fri, 06 Oct 2023 08:14:48 GMT

Hi @KMGSS

An invite was sent but there was no response within 48 hours so it has automatically closed.

If you still need help with this please let us know by posting on the forum again and we will get it escalated through to us.