topic Re: Sky Q mini Box says subscription does not support this in Sky Q

Sky Q mini Box says subscription does not support this

NeilHughes — Thu, 05 Oct 2023 18:41:23 GMT

When trying to play recordings or select certain channels on mini box I get a message saying your subscription does not support this

Re: Sky Q mini Box says subscription does not support this

oldfella — Thu, 05 Oct 2023 18:45:57 GMT

@NeilHughes wrote:

When trying to play recordings or select certain channels on mini box I get a message saying your subscription does not support this

Hi @NeilHughes

Remember that Q minis do not handle UHD.

Re: Sky Q mini Box says subscription does not support this

NeilHughes — Thu, 05 Oct 2023 18:48:36 GMT

Thanks. I'm not putting UHD through it. This was working before, but seems to have stopped this evening for some reason..

Re: Sky Q mini Box says subscription does not support this

oldfella — Thu, 05 Oct 2023 18:51:57 GMT

@NeilHughes wrote:

Thanks. I'm not putting UHD through it. This was working before, but seems to have stopped this evening for some reason..

Hi @NeilHughes

First try rebooting the main Q box and then when this is completely back up and running reboot the mini.
To reboot press Standby on your Sky Q remote (if the box responds to the remote), and then switch off and unplug at the mains.
Wait at least 30 secs and then Plug back in and switch your Sky Q box back on at the mains.
Wait for the on screen instructions to disappear and the front led to turn Amber. Then wait for 30 secs before you press Home on your Sky Q remote or if this is not working press the standby button on the front of the Q box (Amber led)

note: some features may take up to 5 minutes to return.

Reboot the mini as above.

Re: Sky Q mini Box says subscription does not support this

NeilHughes — Thu, 05 Oct 2023 18:53:38 GMT

Thanks mate. Will try that.