topic Re: I got an email to upgrade to Sky Q for free. How do I do this? in Sky Q

I got an email to upgrade to Sky Q for free. How do I do this?

Roizzy — Thu, 05 Oct 2023 12:53:01 GMT

Exciting times ahead. Because you can now upgrade to Sky Q at no extra cost and start enjoying all the benefits it brings. All for the same price as you pay now.

There’s everything you love about Sky+ and so much more. Watch all your favourite shows. Record programmes while watching TV. Store hundreds of hours of HD recordings. Plus have all your apps in one place.

And once upgraded to Sky Q you’ll have easy access to Netflix too.

Re: I got an email to upgrade to Sky Q for free. How do I do this?

caesarome — Thu, 05 Oct 2023 12:54:50 GMT

What does the email tell you to do to upgrade as I should imagine there would either be a phone number to call or a link to use.

Re: I got an email to upgrade to Sky Q for free. How do I do this?

TimmyBGood — Thu, 05 Oct 2023 13:00:44 GMT

@Roizzy

Be aware that Sky has a slightly slippery concept of 'free' and 'no extra cost', and will always try to upsell a bundle on both hardware and content: you'll need to be persistent to get both a 'free' Sky Q installation and 'no extra cost' on the monthly subscription (it's usually one or the other, but not both).

Note that a 'free' Mini box needs the Multiscreen subscription supplement, taking Netflix Basic to Standard or Premium requires the Sky HD and UHD add-ons, and 'free' Sky Cinema is typically time-limited and then full price.

Re: I got an email to upgrade to Sky Q for free. How do I do this?

nigea99 — Thu, 05 Oct 2023 13:12:57 GMT

hi @Roizzy

in addition to what the others have said you may benefit from reading some notes I have made for people considering moving to SKY Q

SKY HD to SKY Q

Re: I got an email to upgrade to Sky Q for free. How do I do this?

oj01 — Thu, 05 Oct 2023 18:46:06 GMT

@Roizzy wrote:

There’s everything you love about Sky+ and so much more.

Not if you love Reminders, Bookmarks and Slow Motion.

Re: I got an email to upgrade to Sky Q for free. How do I do this?

Brian80 — Mon, 04 Dec 2023 16:28:13 GMT

Good Afternoon,

Sky sent me a letter regarding the Upgrading of my Sky Q TV box for no

extra cost.

Phone this NO.............I did.......but the reply was "they did not have this number

Well it is the only number I have ha 0d here..........last six years ! So no reply..

I want to have the new box fitted please.

(removed)

Moderator note: Removed personal details

Re: I got an email to upgrade to Sky Q for free. How do I do this?

PandJ2020 — Mon, 04 Dec 2023 16:38:24 GMT

@Brian80 wrote:
I want to have the new box fitted please.

You can't arrange that here - this is a public forum where other customers help.

You need to call Sky. The number is 150 if you have a Sky service or the number appears here: https://www.sky.com/help/home (Click on Need More Help?)

Re: I got an email to upgrade to Sky Q for free. How do I do this?

Mark39 — Mon, 04 Dec 2023 16:43:10 GMT

@Brian80

Phone this NO.............I did.......but the reply was "they did not have this number

Well it is the only number I have ha 0d here..........last six years !

Check that your number is shown in your Sky account details: https://www.sky.com/myaccount/my-details