topic Remote not communicating with box. Works TV ok. in Sky Q

Remote not communicating with box. Works TV ok.

Tracey789 — Thu, 05 Oct 2023 12:09:04 GMT

New batteries put in. Remote works TV ok but not Sky box. The box seems to have been playing up the last few days

Box will come on if I press the button on the front

Re: Remote not communicating with box. Works TV ok.

oldfella — Thu, 05 Oct 2023 12:10:54 GMT

@Tracey789 wrote:

New batteries put in. Remote works TV ok but not Sky box. The box seems to have been playing up the last few days

Box will come on if I press the button on the front

Hi @Tracey789

Try completly resetting your Bluetooth remote.
Press and hold 7 & 9 together on the remote until it’s led flashes four times.
Then make sure that you are pointing your remote at the Q box and press 1 & 3 together until the remote led flashes and follow onscreen instructions to re- pair.

Re: Remote not communicating with box. Works TV ok.

Tracey789 — Thu, 05 Oct 2023 12:12:17 GMT

Thanks all working🙂