topic Re: Sky Q not working in Sky Q

Sky Q not working

macquillan — Thu, 05 Oct 2023 11:18:57 GMT

Message on downstairs screens tv says "It looks like you do not have Internet connection right now ( our internet is working)

rhe upstairs tv says "you're not connected to sky Q box right now. " the box is showing a green light"

Re: Sky Q not working

macquillan — Thu, 05 Oct 2023 11:20:25 GMT

Re: Sky Q not working

macquillan — Thu, 05 Oct 2023 11:21:17 GMT

Re: Sky Q not working

oldfella — Thu, 05 Oct 2023 11:23:13 GMT

@macquillan wrote:

Message on downstairs screens tv says "It looks like you do not have Internet connection right now ( our internet is working)

rhe upstairs tv says "you're not connected to sky Q box right now. " the box is showing a green light"

Hi @macquillan

First try a Network Reset on your main Q box found in Q box Home - Settings - Setup - Network.
Highlight Status and then select Reset on the right hand side. Follow instructions to connect by WiFi to your router.
If you are on Sky broadband you will be asked to press the WPS button on the Sky router. (Not on the Q box as the Network reset will start the main Q box WPS automatically). Make sure you press the WPS button on the Sky router and not the reset button.
if you are on 3rd party (non Sky ) broadband then you need to enter the SSID and password for the router 2.4 Ghz WiFi band.

Re: Sky Q not working

macquillan — Thu, 05 Oct 2023 11:26:18 GMT

Iv pressed reset and it now says we can't connect to your broadband router

Re: Sky Q not working

macquillan — Thu, 05 Oct 2023 11:27:37 GMT

The main router is showing three green lights