topic Re: Mini box return in Sky Q

Mini box return

Vivienne50 — Thu, 05 Oct 2023 09:39:14 GMT

My mother in law is being sent text messages to return the sky a mini box or she will be charged extra but we reinstated the multi screen on her account

Re: Mini box return

GD1 — Thu, 05 Oct 2023 09:42:36 GMT

@Vivienne50 Do you have authorisation to deal with the account? If not they will need to contact Sky.

Re: Mini box return

Vivienne50 — Thu, 05 Oct 2023 10:16:02 GMT

Yes I do

Re: Mini box return

Lisa-P1987 — Thu, 05 Oct 2023 10:31:32 GMT

Thanks for escalating this. We’ve sent @Vivienne50 an invite to chat.

Re: Mini box return

GD1 — Thu, 05 Oct 2023 10:35:33 GMT

@Vivienne50 To get you some help with this I have escalated your post to the Sky Messaging team. This link explains how it works https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M1014

Keep an eye out for an invite or blue chat bubble.

When the blue bubble does appear you have 48 hours to respond or it will be automatically closed.

Be reassured the email & message is from Sky and your details are safe and secure.
If you are using Safari please make sure that Hide IP Address is not checked in order to see the blue bubble. If you are having trouble finding this to check the settings, use another browser such as Firefox, Chrome etc.

I would also recommend that if not already on, that you turn email/private message notifications on to avoid missing any alerts

Re: Mini box return

Mr+Flibbles+86 — Sat, 07 Oct 2023 10:43:58 GMT

We are still looking to help you Vivienne50. If you need our support let us know and we can re-escalate to our chat team. Your invite has been closed now. Thanks

Re: Mini box return

Vivienne50 — Sat, 07 Oct 2023 12:03:32 GMT

Hi, can you please re escalate this to the chat team

Re: Mini box return

caesarome — Sat, 07 Oct 2023 12:16:12 GMT

I have alerted Sky again for you @Vivienne50.

Re: Mini box return

Greenfingers001 — Sat, 07 Oct 2023 12:48:44 GMT

Thanks for escalating this. We’ve sent @Vivienne50 another invite to chat.

Re: Mini box return

Hyndi — Wed, 25 Oct 2023 17:51:04 GMT

Hi, I returned my mini box on 23rd August but I'm still getting texts about it.

Re: Mini box return

Daniel0210 — Wed, 25 Oct 2023 17:53:57 GMT

@Hyndi
Have you kept your proof of posting?

We understand returns are taking 2+ weeks to be processed by Unipart (who deal with the returns) and they aren’t the quickest in updating Sky that equipment has been received. Let us know in this thread and we can maybe get you some help from the Messaging Team.

If you have the proof of posting we’ve been told it’s a fairly straightforward process for the team. If you haven’t retained it, any cancellation of non return fees would be at Skys discretion.

Please don’t try to post an image of the Royal Mail tracking or postal receipt as Sky don’t allow them on the forum.

Re: Mini box return

Hyndi — Wed, 25 Oct 2023 18:16:58 GMT

Yes I have my proof of postage

Re: Mini box return

Hyndi — Wed, 25 Oct 2023 18:17:55 GMT

What team do I phone? Or email?

Re: Mini box return

Daniel0210 — Wed, 25 Oct 2023 18:19:25 GMT

@Hyndi

No need to call (and Sky don't use email for this). I’ve escalated your post to Sky and the Messaging Team may get in touch with you tomorrow.

Look out for a blue/red speech bubble at the bottom of your forum page. Once that appears you have 48 hours to click on it and join the private chat or it will close automatically. If you fail to respond to each chat reply within 48 hours the chat will again close down automatically even if your issue hasn’t been resolved. Replies from Sky are not instant so you’ll need to regularly check the chat thread.

This link explains the Community Messaging process.
https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M1014

Re: Mini box return

Hyndi — Wed, 25 Oct 2023 18:21:56 GMT

Thank you!

Re: Mini box return

Mr+Flibbles+86 — Thu, 26 Oct 2023 08:52:43 GMT

Thanks for escalating this. We’ve sent an invite to chat.