topic Screen going black in Sky Q

Screen going black

KateS1mo — Thu, 05 Oct 2023 08:14:30 GMT

Morning,

My screen is going black when we select a channel, the tv guide works fine, we just can't watch anything!

Is there a known problem?

Many thanks

Kate

Re: Screen going black

oldfella — Thu, 05 Oct 2023 08:55:37 GMT

@KateS1mo wrote:

Morning,

My screen is going black when we select a channel, the tv guide works fine, we just can't watch anything!

Is there a known problem?

Many thanks

Kate

Hi @KateS1mo

Have you tried rebooting your Q box

To reboot press Standby on your Sky Q remote (if the box responds to the remote), and then switch off and unplug at the mains.
Wait at least 30 secs and then Plug back in and switch your Sky Q box back on at the mains.
Wait for the on screen instructions to disappear and the front led to turn Amber. Then wait for 30 secs before you press Home on your Sky Q remote or if this is not working press the standby button on the front of the Q box (Amber led)

note: some features may take up to 5 minutes to return.

Re: Screen going black

KateS1mo — Thu, 05 Oct 2023 08:59:14 GMT

Thank you for your response I have tried rebooting it several times. The picture will be there for a couple of second and then the screen goes black again,.

Re: Screen going black

oldfella — Thu, 05 Oct 2023 09:12:44 GMT

@KateS1mo wrote:

Hi

Thank you for your response I have tried rebooting it several times. The picture will be there for a couple of second and then the screen goes black again,.

Hi @KateS1mo

Make sure that the HDMI lead between the Q box and the TV is correctly located.

If you still have the issue try another HDMI lead if you have one.

Re: Screen going black

cobbler — Sat, 16 Dec 2023 09:30:20 GMT

Did you get this resolved? As mine keeps doing this now.
I thought it was my tv at first but my firestick works absolutely fine and never goes black.

Re: Screen going black

PJG — Fri, 16 Aug 2024 21:56:28 GMT

I had this issue. I worked out it was actually when the fire stick and sky box are plugged into the TV. To resolve it short term if you unplug your TV's power lead and plug it back in Sky will stop going black. Another way have the fire stick unplugged when you power up the tv