topic Re: Stuck screen in Sky Q

Stuck screen

gemma54 — Wed, 04 Oct 2023 18:40:29 GMT

Sky q mini stuck on recordings screen

Re: Stuck screen

MightyQuinn — Wed, 04 Oct 2023 18:42:56 GMT

Hi @gemma54 Have you tried a power reboot?

Re: Stuck screen

oldfella — Wed, 04 Oct 2023 18:43:50 GMT

@gemma54 wrote:

Sky q mini stuck on recordings screen

Hi @gemma54

First make sure that the Sky button at the top of the mini remote hasn't stuck in.

If it is OK try rebooting the mini.

To reboot press Standby on your mini remote (if the box responds to the remote), and then switch off and unplug at the mains.
Wait at least 30 secs and then Plug back in and switch your mini box back on at the mains.
Wait for the on screen instructions to disappear and the front led to turn Amber. Then wait for 30 secs before you press Home on your mini remote or if this is not working press the standby button on the front of the mini box (Amber led)

note: some features may take up to 5 minutes to return.

Re: Stuck screen

gemma54 — Wed, 04 Oct 2023 18:44:15 GMT

Yes. It is a mini box upstairs so only gets used at night I have rebooted for the last 3 nights and it has been turned off through the day at the mains until I try again at night

Re: Stuck screen

gemma54 — Wed, 04 Oct 2023 18:45:04 GMT

Omg thank you old fella that worked...now I feel a right numpty