topic Random channels missing on tv guide. in Sky Q

Random channels missing on tv guide.

sickbullet80 — Wed, 04 Oct 2023 18:33:11 GMT

Does anyone have any ideas to why this keeps happening? every week I need to reset my sky box which fixes it for a few days, then later again we have different channels not showing a programme guide.

I can't record a lot of programmes because of this.

Re: Random channels missing on tv guide.

oldfella — Wed, 04 Oct 2023 18:37:16 GMT

@sickbullet80 wrote:

Does anyone have any ideas to why this keeps happening? every week I need to reset my sky box which fixes it for a few days, then later again we have different channels not showing a programme guide.

I can't record a lot of programmes because of this.

Hi @sickbullet80

Assume that you are putting your Q box into standby when not in use (and not switching it off at the mains).

You could try a Reset Settings in the Q box hidden menu. It may help.
To enter hidden menu press Home and navigate down to Settings but do not select Settings.
With Settings highlighted press 0 0 1 Select.
Only Carry out the first Reset (Reset Settings) as the other two will wipe all recordings.
After the Reset you will have to re pair your Bluetooth remote If you use one.
If you cannot switch the Q box on with the remote after the Reset press the Standby button (Amber led) on the front of the box.
To re pair the remote press 1 & 3 together on the remote and follow onscreen instructions to re pair.

Make sure that you are pointing the remote at the Q box when you press 1 & 3 together.

Resetting the settings will also reset:

Audio visual settings, such as picture resolution and HDMI control
Settings changed within the hidden engineer menu, include LNB type. If on a communal dish you need to reset the LNB to SCR in the hidden menu. After changing the LNB type you need to reboot the Q box.

Re: Random channels missing on tv guide.

sickbullet80 — Mon, 16 Oct 2023 06:01:17 GMT

I think it's because we turned of eco mode which is a bit odd, I've never known of this with older boxes in the past.

It's been fine so far since enabling it.

Re: Random channels missing on tv guide.

Ali3773 — Sat, 20 Jan 2024 18:51:20 GMT

I've tried everything but most of my channels are still missing it has been like this for weeks now

Re: Random channels missing on tv guide.

Laing1 — Sat, 20 Jan 2024 18:56:12 GMT

edited wrong answer given

Re: Random channels missing on tv guide.

sickbullet80 — Sat, 20 Jan 2024 19:13:25 GMT

@Ali3773 Ever since I changed my standby mode to eco it hasen't happened once since creating this topic.

I had the issue for months.

Re: Random channels missing on tv guide.

sickbullet80 — Sat, 20 Jan 2024 19:16:36 GMT

It's entire channels you're missing right? I just realised, that is something different, might require more help here, I hope you find a fix.

Re: Random channels missing on tv guide.

Ali3773 — Sat, 20 Jan 2024 20:08:16 GMT

I switched the eco off back last year as my box was turning off upstairs in the night I watch tele all through the night I would have to come downstairs to switch it back on so I would be able to watch the box upstairs cant sky fix this problem

Re: Random channels missing on tv guide.

Ali3773 — Sat, 20 Jan 2024 20:10:09 GMT

When I emailed sky their reply was for me to use the guide on my Fone but that's not good enough I will be ringing them mon morn I pay for a service and expect to receive it

Re: Random channels missing on tv guide.

Ray+Keenan — Sun, 21 Jan 2024 10:33:16 GMT

I currently don't have any EPG listings for Channel 4 and Channel 5 from 6am next Saturday. Channel 4 is 'waiting for tv schedule' and channel 5 has 'this is channel 5' across their listings. Every other channel is fine. I've had this happen before with channel 4 and in our case it usually self resolves but it's odd that it's only affecting these two channels currently. Rebooting doesn't resolve it. And I have the main box and two minis set to 'eco'