topic Re: Sky minibox in Sky Q

Sky minibox

Michelle350 — Tue, 03 Oct 2023 20:56:14 GMT

My Sky Q mini box has stopped playing TV channels. My main box is still fine.

It's connected to the internet - I can use apps like Netflix, and it's connecting to the main Sky Q box as it's showing the TV shows I've recorded. But it won't play them, or live TV. All it says is "Please check your subscription entitles you to view this channel on this box".

On the main Sky Q box, it's fine.

It's been doing this for a few days. I've tried rebooting, and reactiving, but no success.

I am still paying for it so know that I have the subscription

Re: Sky minibox

Laing1 — Tue, 03 Oct 2023 20:58:08 GMT

@Michelle350 wrote:

My Sky Q mini box has stopped playing TV channels. My main box is still fine.

It's connected to the internet - I can use apps like Netflix, and it's connecting to the main Sky Q box as it's showing the TV shows I've recorded. But it won't play them, or live TV. All it says is "Please check your subscription entitles you to view this channel on this box".

On the main Sky Q box, it's fine.

It's been doing this for a few days. I've tried rebooting, and reactiving, but no success.

I am still paying for it so know that I have the subscription

@Michelle350 when you say you have tried rebooting

Have you tried rebooting your main Q box ie
putting your box into Standby then switching it off at the wall for 30 seconds
switch it back on then follow the on screen instructions

then

rebooting the mini box

Re: Sky minibox

Michelle350 — Wed, 04 Oct 2023 17:46:51 GMT

Yes I have done this but it's still showing the same thing @Laing1

Re: Sky minibox

oldfella — Wed, 04 Oct 2023 17:53:17 GMT

@Michelle350 wrote:

Yes I have done this but it's still showing the same thing @Laing1

Hi @Michelle350

Try a Reset Settings in the main Q box Q box hidden menu.
To enter hidden menu press Home and navigate down to Settings but do not select Settings.
With Settings highlighted press 0 0 1 Select.
Only Carry out the first Reset (Reset Settings) as the other two will wipe all recordings.
After the Reset you will have to re pair your Bluetooth remote If you use one.
If you cannot switch the Q box on with the remote after the Reset press the Standby button (Amber led) on the front of the box.
To re pair the remote press 1 & 3 together on the remote and follow onscreen instructions to re pair.

Make sure that you are pointing the remote at the Q box when you press 1 & 3 together.

Resetting the settings will also reset:

Audio visual settings, such as picture resolution and HDMI control
Settings changed within the hidden engineer menu, include LNB type. If on a communal dish you need to reset the LNB to SCR in the hidden menu. After changing the LNB type you need to reboot the Q box.

If this doesn't solve your issue carry out a similar Reset Settings in the mini box hidden menu. (Same procedure as above)