Connection issues

Addy1 — Tue, 03 Oct 2023 12:40:59 GMT

I'm wanting to change to sky, got both new WiFi box and hub box.
The hub box has the following wires connected:

Internet cable

tv cable

HDMI cable to the tv

and the wire to plug into the mains

the WiFi box has the following:

internet cable

power cable

and looks to be broadband cable

but all this won't connect to the internet and I don't know what I'm doing wrong. I've tried troubleshoot with the picture that come up when you try to connect with your phone and that's done nothing.

Re: Connection issues

Laing1 — Tue, 03 Oct 2023 17:50:53 GMT

@Addy1 wrote:

I'm wanting to change to sky, got both new WiFi box and hub box.
The hub box has the following wires connected:

Internet cable

tv cable

HDMI cable to the tv

and the wire to plug into the mains

the WiFi box has the following:

internet cable

power cable

and looks to be broadband cable

but all this won't connect to the internet and I don't know what I'm doing wrong. I've tried troubleshoot with the picture that come up when you try to connect with your phone and that's done nothing.

@Addy1 any chance you can upload pictures of what you have received

topic Re: Connection issues in Sky Q

Connection issues

Re: Connection issues