topic Re: Sky Cinema and Paramount + issues not resolved in Sky Q

Sky Cinema and Paramount + issues not resolved

neilh27 — Sun, 04 Jun 2023 17:53:38 GMT

Good evening

Sky Cinema/Paramount + issues are still unresolved.

This has been going on for weeks and nobody in either Sky or Paramount seem to have any clue what to do.

We had access for a while then got error messages on the TV app saying account wasn't linked, but message logging in to sky said accounts were already linked. Round and round in circles I've been going for weeks, bounced between Sky and Paramount, each saying the other would need to resolve the issue but seemingly unable to communicate with each other.

The last thing I was asked to do was cancel any/all Paramount + accounts and then set up a new link.

I'm sure you can guess the answer. The same issue all over again.

I know I am not the only one facing this issue and unless it gets resolved I feel that I may have to cancel my entire Sky subscription and look for an alternative business who can actually provide what they say they will.

Last chance.... anyone?

Re: Sky Cinema and Paramount + issues not resolved

neilh27 — Tue, 06 Jun 2023 17:25:08 GMT

Re: Sky Cinema and Paramount + issues not resolved

neilh27 — Tue, 06 Jun 2023 17:26:10 GMT

Re: Sky Cinema and Paramount + issues not resolved

Daniel0210 — Tue, 06 Jun 2023 17:31:46 GMT

@neilh27

Your second image was rejected as it contains your email address. Feel free to repost it once any personal information has been blocked out.

Re: Sky Cinema and Paramount + issues not resolved

PON — Tue, 03 Oct 2023 13:19:18 GMT

Hi @neilh27 @Daniel0210

Did you manage to get Paramount+?

I've been trying for 6 months and still cannot connect. I get the same error message as your first one.

Re: Sky Cinema and Paramount + issues not resolved

mikal1983 — Tue, 03 Oct 2023 14:09:05 GMT

40 mins telephone today to a moron!

Re: Sky Cinema and Paramount + issues not resolved

PON — Tue, 03 Oct 2023 14:17:43 GMT

I did that yesterday but after nearly an hour I hung up...

Re: Sky Cinema and Paramount + issues not resolved

mikal1983 — Tue, 03 Oct 2023 14:35:23 GMT

On tech support right now but it's the same problem, they dont listen. The app says I am signed in, BUT there is NO active subscription......

Re: Sky Cinema and Paramount + issues not resolved

Daniel0210 — Tue, 03 Oct 2023 14:37:50 GMT

@PON wrote:

Hi @neilh27 @Daniel0210

Did you manage to get Paramount+?

@PON

I don't watch Paramount+.

Re: Sky Cinema and Paramount + issues not resolved

PON — Tue, 03 Oct 2023 16:36:22 GMT

@Daniel0210 I still don't have the access

Re: Sky Cinema and Paramount + issues not resolved

mikal1983 — Tue, 03 Oct 2023 16:37:51 GMT

Join the club, sky were pathetic . Its on their end....I have sky cinema, so should automatically get P+ but it doesnt

Re: Sky Cinema and Paramount + issues not resolved

neilh27 — Tue, 03 Oct 2023 16:51:56 GMT

I eventually got sorted but it was an utter ball ache. Hours wasted on calls. Eventually accounts cancelled and set up again via Paramoumt + help desk sorted it, but I feel

it was a fluke, just from being asked to try everything without much confidence from

them that it would do work

Re: Sky Cinema and Paramount + issues not resolved

mikal1983 — Tue, 03 Oct 2023 16:53:36 GMT

have gone onto Para+ contact form to write what the prob is!

Re: Sky Cinema and Paramount + issues not resolved

PON — Wed, 04 Oct 2023 12:10:10 GMT

I raised the problem with Paramount+, they reset my password and it works on main SKY box but not on the mini box. They sorted the problem within 24hours.

Re: Sky Cinema and Paramount + issues not resolved

mikal1983 — Wed, 04 Oct 2023 12:52:07 GMT

I have opened a conversation with P+, waiting to hear back from them. Took a few pix of my TV showing the problem. My new sky q box has now started to ask for my password everytime I access cinema. Never did that b4?? So after another hour on the phone today, They are ordering another q box to see if that works.....

Re: Sky Cinema and Paramount + issues not resolved

PON — Wed, 04 Oct 2023 14:20:17 GMT

Just in case your minibox doesn't pick Paramount+ up, I found this in another chat and it has worked for me, I've 2 boxes with the paramount+ finally! It's only taken me 6 months....

This message was authored by oldfellaThis message was authored by:oldfella Answer

‎19 Sep 2023 09:10 PM - last edited: ‎19 Sep 2023 09:11 PM

Posted by a Superuser, not a Sky employee. Find out more

@megan121 wrote:
The Mini box (which is the one not loading Paramount+) is Q220 the main box is Q200 (but paramount is working on this one. Trying to update the main box which has been software update in progress for the last 20mins. i'm not sure it's working. you think if they both update to the same version paramount will work?

Hi @megan121

No guarantees but they need to on the same Software version.

Go to Settings, then System Info and highlight Software version.
Choose Setup and then select Software download.
Your box will start to download the latest software. This can take up to 10 minutes.
To check the status of the software download, go to Settings, then System info and highlight Software version.
When it says "Software update successful" press the Standby button on your remote.
When your box restarts, follow the on screen messages. You'll then be on the latest software version.

Re: Sky Cinema and Paramount + issues not resolved

mikal1983 — Wed, 04 Oct 2023 15:07:33 GMT

Done that yesterday, nothing