topic Re: Sky frequency in Sky Q

Sky frequency

PrinceRoyston — Tue, 03 Oct 2023 10:51:01 GMT

I havd BT broadband and my connection on my computer works well on 5ghz but when it connects to 2.4 ghz I get slow speeds, if I turn off 2.4 I have been told that my sky box will not work as this is the frequency it uses, can I connect my sky to 5ghz instead without any issues

Many thanks

Re: Sky frequency

TimmyBGood — Tue, 03 Oct 2023 11:00:27 GMT

@PrinceRoyston

You can potentially turn off the 2.4Gz on the computers own wireless configuration with no effect on the Q hardware.

Re: Sky frequency

PandJ2020 — Tue, 03 Oct 2023 10:57:09 GMT

@PrinceRoyston wrote:
can I connect my sky to 5ghz instead without any issues

No - as you note Q will only connect to 2.4GHz for a non-Sky ISP.

However, why don't you configure your router with split SSID's? i.e. one for 2.4 and the other for 5. (Then connect your computer to the 5GHz one and the Q box to the 2.4GHz one)

Re: Sky frequency

nigea99 — Tue, 03 Oct 2023 11:24:20 GMT

@PandJ2020 wrote:

@PrinceRoyston wrote:

can I connect my sky to 5ghz instead without any issues

No - as you note Q will only connect to 2.4GHz for a non-Sky ISP.

However, why don't you configure your router with split SSID's? i.e. one for 2.4 and the other for 5. (Then connect your computer to the 5GHz one and the Q box to the 2.4GHz one)

Unfortunately I don't think you can do this on the latest BT Hubs

Re: Sky frequency

PrinceRoyston — Tue, 03 Oct 2023 11:25:32 GMT

Thanks for your response, if I split it how do I aim my computer to 5ghz and my sky to 2.4, do not know how to do this

Thanks

Re: Sky frequency

TimmyBGood — Tue, 03 Oct 2023 11:52:18 GMT

@PrinceRoyston

Typically where a router permits it you would rename one of the two bands to broadcast a different SSID (network name)

https://www.bt.com/help/broadband/fix-a-problem/broadband-and-wi-fi/i-want-to-improve-my-wi-fi/i-have-problems-connecting-5ghz-and-dual-band-devices-wirelessly

As noted, the BT Smart Hub 2 does not permit this.