topic Re: Mini box freezes in Sky Q

Mini box freezes

MarcA111_ — Mon, 02 Oct 2023 09:26:45 GMT

Hi. My sky q mini boxes don't do live tv. They constantly freeze. Please help. Netflix etc. are fine.

Re: Mini box freezes

Mr+Flibbles+86 — Tue, 03 Oct 2023 07:57:32 GMT

Hi there, I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this.

Just look out for the colourful bubble to start the conversation.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

Re: Mini box freezes

Quoman7 — Tue, 03 Oct 2023 09:49:53 GMT

@MarcA111_ wrote:

Hi. My sky q mini boxes don't do live tv. They constantly freeze. Please help. Netflix etc. are fine.

Hi @MarcA111_ Try rebooting your router by removing the power cable for 30 sec then reconnect to reboot, then reboot your main SKYQ box by turning the power off at the socket for 30 sec then turn back on, then do the same with any Mini boxes?

Re: Mini box freezes

MarcA111_ — Tue, 03 Oct 2023 09:57:24 GMT

Hi. I've tried all of that. I have an engineer coming out next Friday.