Q box

Sauna+Dave — Mon, 02 Oct 2023 19:55:42 GMT

Lost connection to my q boxes but the main box is fine? Had issues with locking screen on the w boxes??

Re: Q box

Laing1 — Mon, 02 Oct 2023 20:12:15 GMT

@Sauna+Dave wrote:

Lost connection to my q boxes but the main box is fine? Had issues with locking screen on the w boxes??

@Sauna+Dave Have you tried rebooting your main Q box ie
putting your box into Standby then switching it off at the wall for 30 seconds
switch it back on then follow the on screen instructions

then

reboot your mini box

Re: Q box

oldfella — Mon, 02 Oct 2023 20:12:42 GMT

@Sauna+Dave wrote:

Lost connection to my q boxes but the main box is fine? Had issues with locking screen on the w boxes??

Hi @Sauna+Dave

Assume this is an issue with your mini boxes.

First try rebooting the main Q box and then when this is completely back up and running reboot the mini.
To reboot press Standby on your Sky Q remote (if the box responds to the remote), and then switch off and unplug at the mains.
Wait at least 30 secs and then Plug back in and switch your Sky Q box back on at the mains.
Wait for the on screen instructions to disappear and the front led to turn Amber. Then wait for 30 secs before you press Home on your Sky Q remote or if this is not working press the standby button on the front of the Q box (Amber led)

note: some features may take up to 5 minutes to return.

Reboot the mini as above.
If the mini still does not connect try a Network Reset on the mini.
Network Reset found in mini Home - Settings - Setup - Network.
Highlight Status and then select Reset on the right hand side. Follow instructions to WPS with main Q box.
You will be asked to press the WPS button on the main Q box (not the mini as the Network reset will start the mini WPS automatically).

If you are on Sky Broadband and the Router is nearer to the mini than the main box then you can try pressing WPS on the router instead of the main Q box. If you do this make sure you press the Sky router WPS button and not the router reset button.

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