topic I cant find the Sky Q Power Supply unit to return to Sky in Sky Q

I cant find the Sky Q Power Supply unit to return to Sky

PaulBellis — Mon, 02 Oct 2023 11:05:43 GMT

I am returning my Sky Q box to Sky (we now have Sky Glass). However, I can't find the power supply unit anywhere!?

I put everything together; Sky Q box, power cables, remote control but power supply unit, and have no idea where the power supply unit has gone

Re: I cant find the Sky Q Power Supply unit to return to Sky

TimmyBGood — Mon, 02 Oct 2023 11:23:37 GMT

@PaulBellis

Only one model of main Q box (the 'v2' from c2017) has an external transformer: all the others are just a 'figure-8' power lead straight into the box through an IEC C8 socket on the rear right hand side.

The v2 main Q box has a circular multipin power port marked in orange between single USB and single HDMI:

and uses this external transformer:

Re: I cant find the Sky Q Power Supply unit to return to Sky

Doc5907 — Mon, 02 Oct 2023 11:30:02 GMT

@PaulBellis wrote:
I am returning my Sky Q box to Sky (we now have Sky Glass). However, I can't find the power supply unit anywhere!?

I put everything together; Sky Q box, power cables, remote control but power supply unit, and have no idea where the power supply unit has gone

@PaulBellis might be wrong but I don't think Sky will be too worried about a missing power supply unit. Might be worth just giving Sky a call to let them know.

Make sure keep proof of delivery of items you are sending back and hang on to it indefinitely as sometimes people get sent reminders even though they have sent items back.