topic Re: Adam H in Sky Q

Adam H

Adam44 — Mon, 02 Oct 2023 08:53:30 GMT

Hello

I am struggling to get my sky mini box connected to my sky q box. I have reset this and the main sky q box. Turned off both boxes, rebooted my broadband. When trying to activate the sky mini box from my sky q box it doesn't work and disconnects me from my broadband. Any suggestions?

Re: Adam H

GD1 — Mon, 02 Oct 2023 08:54:19 GMT

@Adam44 To get you some help with this I have escalated your post to the Sky Messaging team. This link explains how it works https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M1014

Keep an eye out for an invite or blue chat bubble.

When the blue bubble does appear you have 48 hours to respond or it will be automatically closed.

Be reassured the email & message is from Sky and your details are safe and secure.
If you are using Safari please make sure that Hide IP Address is not checked in order to see the blue bubble. If you are having trouble finding this to check the settings, use another browser such as Firefox, Chrome etc.

I would also recommend that if not already on, that you turn email/private message notifications on to avoid missing any alerts

Re: Adam H

Adam44 — Mon, 02 Oct 2023 08:58:40 GMT

Hello

Thanks. How do I access the chat. Will the blue message symbol just appear in my phone?

Re: Adam H

GD1 — Mon, 02 Oct 2023 09:03:03 GMT

@Adam44 Please see my reply it explains the process.

Re: Adam H

Chodley — Mon, 02 Oct 2023 09:51:21 GMT

@Adam44 wrote:
Hello

Thanks. How do I access the chat. Will the blue message symbol just appear in my phone?

It appears on this web page

If you're on iOS, apparently the privacy settings in safari can stop it working, so try chrome (or firefox if you don't want google knowing every single thing you're doing) just for this site. Or wait til you get to a PC. You've got 48 hours to reply becore the chat invitation will time out.

Re: Adam H

Adam44 — Mon, 02 Oct 2023 09:58:51 GMT

Hey thanks for getting back to me

I still do t have the chat symbol. Do u need tm wait a bit for this to start?

Re: Adam H

Chodley — Mon, 02 Oct 2023 10:31:16 GMT

Yeah normally Sky will post in here when they've initiated it.

Re: Adam H

Adam44 — Mon, 02 Oct 2023 17:04:01 GMT

Hey

can I ask how long it takes for someone to get in touch with you from Sky to help you with your problem?

Re: Adam H

Chodley — Tue, 03 Oct 2023 07:57:46 GMT

Less time than this. I've re-escalated it

Re: Adam H

Lisa-P1987 — Tue, 03 Oct 2023 08:52:24 GMT

Thanks for escalating this. We’ve sent @Adam44 an invite to chat.