topic Re: My Q Box shows it is recording a programme, but I cannot access it to view it. in Sky Q

My Q Box shows it is recording a programme, but I cannot access it to view it.

RobH54 — Sun, 01 Oct 2023 13:26:50 GMT

The menu says the recording started at 09:00.

On the Scheduled Recordings page the programme is listed, but when I try to access the recording nothing happens.

My other recorded programmes appear to be ok to view.

Re: My Q Box shows it is recording a programme, but I cannot access it to view it.

Mr+Flibbles+86 — Mon, 02 Oct 2023 08:02:12 GMT

Hi there, I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this.

Just look out for the colourful bubble to start the conversation.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

Re: My Q Box shows it is recording a programme, but I cannot access it to view it.

RobH54 — Mon, 02 Oct 2023 17:57:51 GMT

Thanks.

Because the scheduled date and time has now lapsed, I can't investigate this further, but I would be interested to know if you have any previuos experience of this issue.