Deborah

sky+go+abroad — Thu, 28 Sep 2023 20:51:33 GMT

None of the Appa will load. I was trying to load BBC iPlayer how ever have also tried Netflix and ITV X and none will load.

I have tried to refresh the Apps in the settings menu but this made no difference

can anyone advise why I should do to get the Apps working. I have not changed the TV or any settings and last time I tried the Apps we're working fine

Re: Deborah

oldfella — Thu, 28 Sep 2023 21:04:32 GMT

@sky+go+abroad wrote:

None of the Appa will load. I was trying to load BBC iPlayer how ever have also tried Netflix and ITV X and none will load.

I have tried to refresh the Apps in the settings menu but this made no difference

can anyone advise why I should do to get the Apps working. I have not changed the TV or any settings and last time I tried the Apps we're working fine

Hi @sky+go+abroad

Have you tried a simple reboot
To reboot press Standby on your Sky Q remote (if the box responds to the remote), and then switch off and unplug at the mains.
Wait at least 30 secs and then Plug back in and switch your Sky Q box back on at the mains.
Wait for the on screen instructions to disappear and the front led to turn Amber. Then wait for 30 secs before you press Home on your Sky Q remote or if this is not working press the standby button on the front of the Q box (Amber led)

note: some features may take up to 5 minutes to return.

Failing this

Try a Reset Settings in the Q box hidden menu.
To enter hidden menu press Home and navigate down to Settings but do not select Settings.
With Settings highlighted press 0 0 1 Select.
Only Carry out the first Reset (Reset Settings) as the other two will wipe all recordings.
After the Reset you will have to re pair your Bluetooth remote If you use one.
If you cannot switch the Q box on with the remote after the Reset press the Standby button (Amber led) on the front of the box.
To re pair the remote press 1 & 3 together on the remote and follow onscreen instructions to re pair.

Make sure that you are pointing the remote at the Q box when you press 1 & 3 together.

Resetting the settings will also reset:

Audio visual settings, such as picture resolution and HDMI control
Settings changed within the hidden engineer menu, include LNB type. If on a communal dish you need to reset the LNB to SCR in the hidden menu. After changing the LNB type you need to reboot the Q box.

Re: Deborah

sky+go+abroad — Sun, 01 Oct 2023 22:19:01 GMT

Thanks for the advice - the soft re-sent worked and I am now able to access all Apps

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Deborah

Re: Deborah

Re: Deborah