Return equipment

Roslynmckenna — Sun, 01 Oct 2023 10:39:37 GMT

Returning equipment

Re: Return equipment

Daniel0210 — Sun, 01 Oct 2023 10:41:30 GMT

Have you a question regarding a return? In case you’re not aware, this is a customer helps customer forum. You aren’t talking to Sky Customer Services here.

Re: Return equipment

Roslynmckenna — Sun, 01 Oct 2023 10:43:11 GMT

Yeah. I have not been sent the box to send the equipment back

Re: Return equipment

Daniel0210 — Sun, 01 Oct 2023 11:05:45 GMT

@Roslynmckenna
If you’ve successfully cancelled your subscription Sky should send out returns packaging near the end of the cancellation period, [14 days for Broadband hub and 31 days for Sky Q box(es)], to the address that the subscription was registered at.

Note:~ If you’ve switched from Sky Q to Sky Glass the packaging is usually sent out later (at 5-6 weeks) in case you change your mind about Glass.

You can use any packaging as long as it’s secure and you may want to put a note inside with your account number and a list of equipment that is included. This link explains about how to receive an email with your return labels through Royal Mail.
https://www.sky.com/help/articles/return-tv-broadband

If you haven’t anything suitable contact Sky again and ask if they’ll re-send. Keep your proof of posting safe and indefinitely and if you use Royal Mail’s collect from home service, keep a record of the tracking number.

topic Re: Return equipment in Sky Q

Return equipment

Re: Return equipment

Re: Return equipment

Re: Return equipment