topic Re: New viewing card in Sky Q

New viewing card

Darren1805 — Fri, 29 Sep 2023 09:14:57 GMT

Can I order a new viewing card, old one was in a replacement box

Re: New viewing card

oldfella — Fri, 29 Sep 2023 09:17:38 GMT

@Darren1805 wrote:

Can I order a new viewing card, old one was in a replacement box

Hi @Darren1805 Afraid you are not contacting Sky directly here as this is a customer forum.
If you need to contact them you need to persevere by phone.
To contact Sky
Select Need more help
at the bottom of the following link and this will lead to a phone contact.
Ignore all automated messages and wait for an agent
https://www.sky.com/help/home

Re: New viewing card

Daniel0210 — Fri, 29 Sep 2023 09:19:48 GMT

@Darren1805

This is something we have been told the Messaging Team should be able to help you with so I’ve escalated your post to Sky and the Messaging Team may get in touch with you later.

Look out for a blue/red speech bubble at the bottom of your forum page. Once that appears you have 48 hours to click on it and join the private chat or it will close automatically. If you fail to respond to each chat reply within 48 hours the chat will again close down automatically even if your issue hasn’t been resolved. Replies from Sky are not instant so you’ll need to regularly check the chat thread.

This link explains the Community Messaging process.
https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M1014

Re: New viewing card

Addie15 — Fri, 29 Sep 2023 09:40:22 GMT

Hi there! Thank you for escalating this. We have sent an invite to Darren1805.

Re: New viewing card

Lisa-P1987 — Sun, 01 Oct 2023 10:08:07 GMT

We are still looking to help you @Darren1805 . If you need our support let us know and we can re-escalate to our chat team. Your invite has been closed now. Thanks