Problem with sky q box

Jeanie — Fri, 29 Sep 2023 11:32:33 GMT

The sky Q box keeps switching it's self off then I need to re

b it before I can get up and running again

Re: Problem with sky q box

oldfella — Fri, 29 Sep 2023 11:46:44 GMT

@Jeanie wrote:

The sky Q box keeps switching it's self off then I need to re

b it before I can get up and running again

Hi @Jeanie

Check your Standby settings.

In Eco the Q box goes to sleep in the early hours.

Also in Eco and Active it will go into Standby after a period of inactivity.

https://www.sky.com/help/articles/using-the-standby-settings#:~:text=Changing%20the%20standby%20settings,select%20the%20setting%20you%20want.

If the issue continues

Try a Reset Settings in the Q box hidden menu.
To enter hidden menu press Home and navigate down to Settings but do not select Settings.
With Settings highlighted press 0 0 1 Select.
Only Carry out the first Reset (Reset Settings) as the other two will wipe all recordings.
After the Reset you will have to re pair your Bluetooth remote If you use one.
If you cannot switch the Q box on with the remote after the Reset press the Standby button (Amber led) on the front of the box.
To re pair the remote press 1 & 3 together on the remote and follow onscreen instructions to re pair.

Make sure that you are pointing the remote at the Q box when you press 1 & 3 together.

Resetting the settings will also reset:

Audio visual settings, such as picture resolution and HDMI control
Settings changed within the hidden engineer menu, include LNB type. If on a communal dish you need to reset the LNB to SCR in the hidden menu. After changing the LNB type you need to reboot the Q box.

Re: Problem with sky q box

Jeanie — Sun, 01 Oct 2023 08:28:06 GMT

Thank you for getting back to me, I have an engineer coming out to me tomorrow to see if the problem can be fixed.

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Problem with sky q box

Re: Problem with sky q box

Re: Problem with sky q box