topic Re: Returned box not received by sky in Sky Q

Returned box not received by sky

Karen5551 — Mon, 25 Sep 2023 15:19:35 GMT

I have returned my sky box on the 23/08/23 as I had a new router installed but sky have text me twice to say they haven't received the item and want to charge me £80. I have the proof of postage, I have been unsuccessful in being about to speak to someone about the issue.

Re: Returned box not received by sky

nigea99 — Mon, 25 Sep 2023 15:22:18 GMT

@Karen5551 wrote:

Hi

I have returned my sky box on the 23/08/23 as I had a new router installed but sky have text me twice to say they haven't received the item and want to charge me £80. I have the proof of postage, I have been unsuccessful in being about to speak to someone about the issue.

hi @Karen5551

I have escalated your post to a SKY support team, who, hopefully, will be in touch.

Please see this link re the escalation and what you might see:

https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

If you are using Safari I believe you must make sure that 'Hide IP address' is not checked in settings to be able to see it - if you have difficulty finding that setting then may be try accessing here with another browser

Re: Returned box not received by sky

Addie15 — Tue, 26 Sep 2023 09:14:48 GMT

Hi there! Thank you for escalating this. We have sent an invite to Karen5551.

Re: Returned box not received by sky

Lisa-P1987 — Sat, 30 Sep 2023 17:56:32 GMT

Update - spoken to @Karen5551 and after checks, we have removed the request for payment. 🙂