topic Re: Sky Hd in Sky Q

Sky Hd

Lorraine+C+C — Fri, 29 Sep 2023 17:58:24 GMT

Hi please can someone tell me why I pay for HD when practically all channels are now HD?

Re: Sky Hd

oldfella — Fri, 29 Sep 2023 18:05:52 GMT

@Lorraine+C+C wrote:

Hi please can someone tell me why I pay for HD when practically all channels are now HD?

Most TV Suppliers still charge extra for HD.

The Sky Q Sports pack and TNT Sport if you subscribe through Sky are in HD as Standard.
Sky Cinema if you subscribe is also in HD.
Sky Signature includes BoxSets and Entertainment channels only in SD as standard.
Only free to air channels such as BBC, ITV etc are in HD. The Q HD pack is required for all other Sky Signature HD content, including Catch Up in HD, On Demand in HD and BoxSets in HD
If you do not have the Optional HD pack you need to change the Download to SD in All Formats (as HD is the default setting).
So that you do not need to do this every time it’s best to change your Download preference to SD in Home - Settings - Setup - Preferences.
This needs to done on the main Q box.
Then if you want to download any HD content from free to air channels (BBCHD ,ITVHD etc) you can select HD in the All formats tab of the content . This will change the format for that particular download only but still leave your format to SD in preferences.

Re: Sky Hd

nigea99 — Fri, 29 Sep 2023 18:07:32 GMT

@Lorraine+C+C wrote:

Hi please can someone tell me why I pay for HD when practically all channels are now HD?

By being optional it gives customers a choice as to whether to pay for it or not - many do still not wish to pay extra for whatever reason

Re: Sky Hd

Lorraine+C+C — Fri, 29 Sep 2023 18:38:58 GMT

Ok I think I understand. Wonder why sky wanted to charge me for an extra sky sports hd today?

Re: Sky Hd

nigea99 — Fri, 29 Sep 2023 20:37:37 GMT

@Lorraine+C+C wrote:

Ok I think I understand. Wonder why sky wanted to charge me for an extra sky sports hd today?

Are you in Ireland ? - HD is not standard on Sports in Ireland & still charged separately

Re: Sky Hd

Tom+Shinkwin — Fri, 29 Sep 2023 21:21:23 GMT

@oldfella , thank you for pointing out about sky sports complete pack in hd as standard , just checked my bill I have that and also being charged £6.00 per month for sky sports hd , have been since new contract in feb this year.

Re: Sky Hd

nigea99 — Sat, 30 Sep 2023 05:40:49 GMT

@Tom+Shinkwin wrote:

@oldfella , thank you for pointing out about sky sports complete pack in hd as standard , just checked my bill I have that and also being charged £6.00 per month for sky sports hd , have been since new contract in feb this year.

hi @Tom+Shinkwin

Whilst SKY Sports in the UK is in HD as standard, the billing still lists SKY Sports Pack & SKY Sports HD separately and charged separately - the combined cost should, however, come to the price advertised/agreed.

In the UK you cannot reduce the amount by opting to not have the Sports HD add on

Re: Sky Hd

Lorraine+C+C — Sat, 30 Sep 2023 06:52:41 GMT

No I am in the UK. I arranged a rolling contract on sky sports yesterday and got told £27 then I see an extra charge of Sky Sports HD for £2. Waiting for an answer from Sky

Re: Sky Hd

nigea99 — Sat, 30 Sep 2023 07:03:40 GMT

@Lorraine+C+C wrote:

No I am in the UK. I arranged a rolling contract on sky sports yesterday and got told £27 then I see an extra charge of Sky Sports HD for £2. Waiting for an answer from Sky

hi @Lorraine+C+C

I refer you to my post just above - SKY Sports HD add on is charged separately but, in the UK, the combined price you are charged should be what you agreed for SKY Sports (.e..g. if signed up for SKY Sports at £27 then if you see £2 for SKY Sports HD then you should be charged £25 for SKY Sports)

Re: Sky Hd

Lorraine+C+C — Sat, 30 Sep 2023 07:06:01 GMT

thank you.. I will use that information.

Re: Sky Hd

Chodley — Sat, 30 Sep 2023 07:16:58 GMT

@Lorraine+C+C wrote:
thank you.. I will use that information.

Just checking - use it for what? You do understand that there's no point calling them?

Re: Sky Hd

Lorraine+C+C — Sat, 30 Sep 2023 08:32:09 GMT

to ensure I only pay what was quoted - £27 - inclusive of sports hd

Re: Sky Hd

best+of+the+best — Sat, 30 Sep 2023 09:11:46 GMT

@Lorraine+C+C wrote:
to ensure I only pay what was quoted - £27 - inclusive of sports hd

@Lorraine+C+C if you have been quoted £27.00 and you see Sky Sports HD at £2.00 then it's correct.

I was quoted £20.00 but I'm on an 18 month contract but the price I was quoted is the price I'm paying

Re: Sky Hd

MightyQuinn — Sat, 30 Sep 2023 09:46:45 GMT

Hi @Lorraine+C+C There is no need to call Sky, just have a look at future bills on your Sky Q box. In the UK you cannot get Sky Sports not in HD. The split of costs shown in the billing is simply from their legacy billing systems.