Netflix won’t open

Jane23 — Fri, 29 Sep 2023 20:19:30 GMT

This happened last night too. It just keeps buffering, the red circle revolving. I did unplug it for a minute then start again. It worked yesterday but not tonight. Clearly a problem.

Re: Netflix won’t open

oldfella — Fri, 29 Sep 2023 20:25:48 GMT

@Jane23 wrote:

This happened last night too. It just keeps buffering, the red circle revolving. I did unplug it for a minute then start again. It worked yesterday but not tonight. Clearly a problem.

Hi @Jane23

Try first rebooting your Router.

Disconnect power lead for 30 secs and then reconnect to reboot.

Wait until the router is back up and fully running and then reboot the Q box again.

To reboot press Standby on your Sky Q remote (if the box responds to the remote), and then switch off and unplug at the mains.
Wait at least 30 secs and then Plug back in and switch your Sky Q box back on at the mains.
Wait for the on screen instructions to disappear and the front led to turn Amber. Then wait for 30 secs before you press Home on your Sky Q remote or if this is not working press the standby button on the front of the Q box (Amber led)

note: some features may take up to 5 minutes to return.

topic Netflix won’t open in Sky Q

Netflix won’t open

Re: Netflix won’t open