topic Re: Amber light on sky box in Sky Q

Amber light on sky box

Ki1 — Fri, 29 Sep 2023 19:02:51 GMT

Sky box showing amber light . So turned off at mains and back on to press home button but not responding. Tried phoning sky but up to 45 min wait time 😞

Re: Amber light on sky box

oldfella — Fri, 29 Sep 2023 19:05:06 GMT

@Ki1 wrote:

Sky box showing amber light . So turned off at mains and back on to press home button but not responding. Tried phoning sky but up to 45 min wait time 😞

Hi @Ki1

Have you tried pressing the Standby button (Amber led) on the front of the Q box.
If this turns the Q box on
Try completly resetting your Bluetooth remote.
Press and hold 7 & 9 together on the remote until it’s led flashes four times.
Then make sure that you are pointing your remote at the Q box and press 1 & 3 together until the led flashes and follow onscreen instructions to re- pair.

Re: Amber light on sky box

Ki1 — Fri, 29 Sep 2023 19:16:45 GMT

Hi @oldfella , Thank you for your advice! I now have a green light on my Sky Q box yay but no sky Q light 😞 ! And the tv is on but only at sky home . Won't let me select anything. I have changed remote battery's

Re: Amber light on sky box

Chodley — Fri, 29 Sep 2023 19:18:22 GMT

Remote needs to be paired with the box

Re: Amber light on sky box

Ki1 — Fri, 29 Sep 2023 19:19:30 GMT

Any ideas how I do this?

Re: Amber light on sky box

Chodley — Fri, 29 Sep 2023 19:23:32 GMT

@Ki1 wrote:
Any ideas how I do this?

I did a "let me google that for you" and it gave the wrong answer 😁😆

hold down 7&9 until the red led flashes a few times. Then hold down 1&3

Re: Amber light on sky box

oldfella — Fri, 29 Sep 2023 19:25:43 GMT

@Ki1 wrote:

Any ideas how I do this?

See my earlier post @Ki1

Re: Amber light on sky box

Ki1 — Fri, 29 Sep 2023 19:27:09 GMT

No red flashing happening . I now have green light on and unable to select any channels just a blue screen . Really not what had planned for my Friday night!

Re: Amber light on sky box

Ki1 — Fri, 29 Sep 2023 19:27:57 GMT

No red flashing light happening. All I have is a green light and blue screen. Not what I had planned for my Friday night !

Re: Amber light on sky box

oldfella — Fri, 29 Sep 2023 19:37:48 GMT

@Ki1 wrote:

No red flashing light happening. All I have is a green light and blue screen. Not what I had planned for my Friday night !

Hi @Ki1

The flashing is the red led light on the remote.

First make sure that your TV Set is set to the HDMI input connected to your Q box.

I repeat the instructions.

Press and hold 7 & 9 together on the remote until it’s led flashes four times.
Then make sure that you are pointing your remote at the Q box and press 1 & 3 together until the led on the remote flashes and follow onscreen instructions to re- pair.

Re: Amber light on sky box

Old+Mill — Mon, 25 Mar 2024 12:35:38 GMT

Late to this but I have the dreaded Amber light.

I have tried the 7/9 followed by the 1/3 combo. No joy.

I then unplugged, waited 30 seconds, plugged in again. I got a Red light (on the box)for about 10 seconds but it has reverted to Amber.

Any suggestions please?