topic Re: Lionsgate + cancellation of auto renewal in Sky Q

Lionsgate + cancellation of auto renewal

Ciggsy — Sat, 26 Aug 2023 09:41:28 GMT

Hello
I have done the 3+ trial period for Lionsgate +.
Everything has been set up fine and i can watch the shows without any issues. I am however not looking to keep this beyond the 3 month trial period so I want to make sure that i am not billed for any month once the trial ends. The problem i am having however is that i can't find a way to cancel the trial or cancel the auto renewal in November. When i go into MySKy and the Marketplace feature, i can see LionsGate + as an App on Trial under subscriptions but there is no option to cancel this.

Re: Lionsgate + cancellation of auto renewal

best+of+the+best — Sat, 26 Aug 2023 15:16:52 GMT

@Ciggsy wrote:
Hello
I have done the 3+ trial period for Lionsgate +.
Everything has been set up fine and i can watch the shows without any issues. I am however not looking to keep this beyond the 3 month trial period so I want to make sure that i am not billed for any month once the trial ends. The problem i am having however is that i can't find a way to cancel the trial or cancel the auto renewal in November. When i go into MySKy and the Marketplace feature, i can see LionsGate + as an App on Trial under subscriptions but there is no option to cancel this.

Hi @Ciggsy the quickest way for me is My Sky via Sky Q box

Home - My Sky - Your Products - Enter your Sky TV PIN - App subscriptions - LIONSGATE+ - Manage subscription

Scroll down to cancel subscription

My subscription ends 24 Nov 2023

Re: Lionsgate + cancellation of auto renewal

Ciggsy — Sun, 27 Aug 2023 08:00:56 GMT

Thank you so much for taking the time to reply. All sorted now 🙂

Re: Lionsgate + cancellation of auto renewal

ortwolfie — Fri, 29 Sep 2023 17:24:11 GMT

Yes!!!! I am in exactly the same boat! I seem to be going round in circles- i login in to lionsgate click on cancel it tells me to login, so i start again - it says the same. I have emailed them/sky google it - really dont want to get billed....

Re: Lionsgate + cancellation of auto renewal

Chodley — Fri, 29 Sep 2023 19:56:03 GMT

@ortwolfie wrote:
Yes!!!! I am in exactly the same boat! I seem to be going round in circles- i login in to lionsgate click on cancel it tells me to login, so i start again - it says the same. I have emailed them/sky google it - really dont want to get billed....

Did you read the thread?

Re: Lionsgate + cancellation of auto renewal

ortwolfie — Fri, 29 Sep 2023 19:58:19 GMT

I have and did exactly as was said! 🙂

Re: Lionsgate + cancellation of auto renewal

Chodley — Fri, 29 Sep 2023 20:21:40 GMT

@ortwolfie wrote:
I have and did exactly as was said! 🙂

But that doesn't say to login to Lionsgate?