topic Re: Sky q box won’t connect to internet in Sky Q

Sky q box won’t connect to internet

Adam44 — Fri, 29 Sep 2023 08:56:29 GMT

Sky Q box won't connect to internet

Re: Sky q box won’t connect to internet

Chodley — Fri, 29 Sep 2023 09:47:08 GMT

Going to need a little more to go on

Re: Sky q box won’t connect to internet

oldfella — Fri, 29 Sep 2023 10:02:34 GMT

@Adam44 wrote:

Sky Q box won't connect to internet

Hi @Adam44

Assume this is your Main Q box.

Try a Network Reset found in Q box Home - Settings - Setup - Network.
Highlight Status and then select Reset on the right hand side. Follow instructions to connect by WiFi to your router.
If you are on Sky broadband you will be asked to press the WPS button on the Sky router. (Not on the Q box as the Network reset will start the main Q box WPS automatically). Make sure you press the WPS button on the Sky router and not the reset button.
if you are on 3rd party (non Sky ) broadband then you need to enter the SSID and password for the router 2.4 Ghz WiFi band.

Re: Sky q box won’t connect to internet

Adam44 — Fri, 29 Sep 2023 10:05:49 GMT

Hey how do I enter SSID number?

Re: Sky q box won’t connect to internet

oldfella — Fri, 29 Sep 2023 10:43:13 GMT

@Adam44 wrote:

Hey how do I enter SSID number?

Using your remote control @Adam44

Re: Sky q box won’t connect to internet

Chodley — Fri, 29 Sep 2023 11:27:28 GMT

And you can use the number keypad like an old nokia mobile for quick entry