topic Re: Paramount + error code - 3304 in Sky Q

Paramount + error code - 3304

Rich-peo — Fri, 05 May 2023 20:03:53 GMT

Have this msg coming in every time I try to watch anything on paramount +, tried logging out and back in but still the same, network is connected as can download etc...

anyone any ideas as what's wrong ?

Re: Paramount + error code - 3304

Lisa-P1987 — Sat, 06 May 2023 08:38:28 GMT

Hi there Rich-peo, I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this.

Just look out for the colourful bubble to start the conversation.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

Re: Paramount + error code - 3304

Rynev — Mon, 05 Jun 2023 12:52:44 GMT

I'm having the same problem today?! Can't watch anything on paramount- error code 3304

Re: Paramount + error code - 3304

Balks36 — Fri, 29 Sep 2023 05:52:33 GMT

I'm having exactly the same when accessing Paramount, Netflix etc via sky tv on my Samsung smart tv. Was working fine yesterday, not today. The connection works fine on the other Panasonic tv.... just not the Samsung. Have great wifi speeds, everything connects and otherwise downloads working fine.

Re: Paramount + error code - 3304

MarkFranks — Wed, 04 Oct 2023 08:18:34 GMT

I have a paramount + error code 3304 for last 24 hours! Very annoying. How do I get the channel working again?

Re: Paramount + error code - 3304

MrWilliams — Fri, 20 Oct 2023 05:37:00 GMT

Got this today... Sky issue with licencing for Paramount+ ?

Re: Paramount + error code - 3304

display_name — Fri, 27 Oct 2023 13:38:13 GMT

Also have this error on sky q paramount plus app, please can someone clarify how to fix this

Re: Paramount + error code - 3304

Balks36 — Fri, 27 Oct 2023 14:29:19 GMT

Turns out my issue was much simpler than I first thought... on the verge of throwing my tv out of the window I thought I'd try turning the sky box off then on again. Worked like a dream - can't believe I didn't try this first time round!!!

Re: Paramount + error code - 3304

display_name — Fri, 27 Oct 2023 15:08:33 GMT

Yep, tried that. Logged out of app and back in too

Re: Paramount + error code - 3304

MrWilliams — Fri, 27 Oct 2023 16:16:15 GMT

I forced a sky software update which reset the box - then all came back and working...

Re: Paramount + error code - 3304

Rodders66 — Wed, 20 Dec 2023 16:19:08 GMT

I get an error code of 3304 when trying to log into Paramount + on my Sky Q box. How do I clear it?

Re: Paramount + error code - 3304

Warrioress — Fri, 05 Jan 2024 20:16:57 GMT

Perfect. Full sky box reboot worked. Thanks

Re: Paramount + error code - 3304

Julian+Timms — Fri, 12 Jan 2024 19:10:57 GMT

I have had this issue since I got my Sky Q box last month. Netflix also doesn't work. I have tried everything and no joy. Sky sent me a new box. Same issues exist. What is the solution to getting both Netflix and Paramount to work.

When I try to access Paramount+ I get the error message 3304

Mikest — Mon, 30 Dec 2024 12:30:46 GMT

I have tried rebooting the TV, the Sky Q box and the internet router but always get this message when I try to access Paramount+. This started a few days ago.

Re: Paramount + error code - 3304

lettice — Mon, 30 Dec 2024 13:23:55 GMT

@Mikest

Have moved your post to this similar thread.

Have a read of the posts above and try some of the suggestions that solved the error for some customers.

Re: Paramount + error code - 3304

Mikest — Mon, 30 Dec 2024 19:10:02 GMT

I have done a forced software update on the SKY Q Box but it still doesn't work.

Re: Paramount + error code - 3304

Mikest — Fri, 03 Jan 2025 15:19:27 GMT

Hi. Can someone fro SKY or s Superuser escalate this for me?

Re: Paramount + error code - 3304

ThomJ — Sat, 08 Feb 2025 17:59:51 GMT

Yep, me too I have logged on with my Roku stick so it's not my account but sky q issue.

Re: Paramount + error code - 3304

Mikest — Sun, 09 Feb 2025 14:42:46 GMT

I got a lot of help from a Sky engineer. Went through many changes but eventually what workrd for me was resetting (not just turning on and of) my Internet Router to force a change of IP address.