topic Re: Netflix account hacked with locked profile in Sky Q

Netflix account hacked with locked profile

Awmi — Thu, 30 Oct 2025 16:06:37 GMT

Hi, my Netflix account through my sky package has been hacked, email address changed and profile locked. The Netflix account through my true email account is now showing no active account and asks me to subscribe. I've managed to find out what the email address they've changed it to is (someone in Columbia) but despite a couple of attempts with Netflix customer support they say they can't do anything without a service code. I can't access the service code as it's locked on the profile page and not the Netflix home page so going around in circles. Sky tell me to contact netflix, Netflix to contact sky. Can anyone help in delinking this rogue account from my sky package so my proper one can be relinked, with new password! I don't want to have to reset the entire box if possible. Thanks

Re: Netflix account hacked with locked profile

Quoman7 — Fri, 04 Aug 2023 07:40:29 GMT

Hi @Awmi can you not simply sign out of Netflix, and then re sign in with your own credentials?

Re: Netflix account hacked with locked profile

Awmi — Fri, 04 Aug 2023 19:38:25 GMT

Thanks, all sorted how. It was locked on their profile page so couldn't kick them out. Managed to get the service code through the up up, down, down etc hack from another thread which also showed what email address they'd changed my account to. With that info netlix were then able to remove them and change it back to my email which then recognised I had a subscription with them through sky.

Re: Netflix account hacked with locked profile

Mboscar — Wed, 09 Aug 2023 14:51:22 GMT

Awmi

I am having exactly the same problem. What's the up up down down thing! That you have to do to get service code

Re: Netflix account hacked with locked profile

Awmi — Wed, 09 Aug 2023 20:57:41 GMT

Hi @Mboscar

Go to the Netflix app on Sky Q and on the screen with the random profile press the following buttons on the Sky remote.

Up, Up, Down, Down, Left, Right, Left, Right, Up, Up, Up, Up

This should take you to a hidden menu and one of the tabs has the email address and the service code. Good luck!

Re: Netflix account hacked with locked profile

Ger83 — Fri, 08 Sep 2023 22:08:18 GMT

We had this issue also, it's like it's being done deliberately by netflix as they roll out their new processes with regards account sharing

Re: Netflix account hacked with locked profile

Chodley — Fri, 08 Sep 2023 23:16:58 GMT

@Ger83 wrote:
We had this issue also, it's like it's being done deliberately by netflix as they roll out their new processes with regards account sharing

No it's people hacking your account.

Re: Netflix account hacked with locked profile

Ger83 — Sat, 09 Sep 2023 14:56:15 GMT

That's not good

Re: Netflix account hacked with locked profile

Chodley — Sat, 09 Sep 2023 19:29:30 GMT

No but it's been going on for years. Netflix need to introduce 2-factor auth. Passwords are too easily given away.

Re: Netflix account hacked with locked profile

Sweep20 — Fri, 15 Sep 2023 21:36:43 GMT

Hi found their email account through up down but where is the service code allocated

Steve

Re: Netflix account hacked with locked profile

rolo3 — Fri, 22 Sep 2023 07:31:40 GMT

Ive just tried the up and down thing on the remote from a previous thread but its not working... Any ideas i seem to have been hacked by a tina from france and shes locked the profile...

Re: Netflix account hacked with locked profile

Chodley — Fri, 22 Sep 2023 09:03:43 GMT

@rolo3 wrote:
Ive just tried the up and down thing on the remote from a previous thread but its not working... Any ideas i seem to have been hacked by a tina from france and shes locked the profile...

Phone Netflix

Re: Netflix account hacked with locked profile

best+of+the+best — Fri, 22 Sep 2023 10:08:57 GMT

@rolo3 wrote:
Ive just tried the up and down thing on the remote from a previous thread but its not working... Any ideas i seem to have been hacked by a tina from france and shes locked the profile...

Fair comment @rolo3 has the hacker created more profiles which are locked or have you got the option to create a new profile by clicking the box with the plus sign?

If you haven't got the option to add a new profile it's been pin locked also to prevent this

If that's the case take @Chodley advice and ring Netflix

Re: Netflix account hacked with locked profile

king-billy — Thu, 28 Sep 2023 20:32:41 GMT

Same here, I've got the email address but where do I find the pin?

Re: Netflix account hacked with locked profile

rolo3 — Fri, 29 Sep 2023 05:19:28 GMT

@king-billy i phoned netflix , they were really helpfull and was sorted in no time .

Re: Netflix account hacked with locked profile

chelle232 — Sun, 01 Oct 2023 07:13:25 GMT

Mine was the same I done the up down thing but went on live chat with Netflix and they was amazing got my account back and talked me all they thought it and what I needed to do

Re: Netflix account hacked with locked profile

Indi1 — Wed, 18 Oct 2023 18:21:23 GMT

I have been hacked with locked Netflix account I ve got the email and service code of the hacker . Been back and forth all night between Netflix and sky - Netflix saying they can t help as sky need to reset password - sky just saying change Netflix password .

any ideas anyone

Re: Netflix account hacked with locked profile

Chodley — Wed, 18 Oct 2023 19:33:20 GMT

@Indi1 wrote:
I have been hacked with locked Netflix account I ve got the email and service code of the hacker . Been back and forth all night between Netflix and sky - Netflix saying they can t help as sky need to reset password - sky just saying change Netflix password .
any ideas anyone

Netflix support are usually very good but I think they've got that wrong.

Re: Netflix account hacked with locked profile

Lynda3 — Thu, 02 Nov 2023 15:46:16 GMT

Hi My Netflix account has changed to a spanish family and locked, it appears to have been hacked?

Re: Netflix account hacked with locked profile

Invisiblename — Thu, 02 Nov 2023 16:49:16 GMT

@Lynda3 wrote:
Hi My Netflix account has changed to a spanish family and locked, it appears to have been hacked?

Read this thread from the start and you will find the answer