topic Re: Sky q box damage in Sky Q

Sky q box damage

ysemeopit — Thu, 28 Sep 2023 19:08:28 GMT

My sky q box is not working. No signal is being received from my main box. When I use another q box in the same site it works so it's the box and not a signal issue.

Re: Sky q box damage

GD1 — Thu, 28 Sep 2023 19:14:30 GMT

@ysemeopit How are you able to use another Q box as you can only have 1 mini box & mini, not 2 main boxes?

Re: Sky q box damage

ysemeopit — Thu, 28 Sep 2023 19:17:59 GMT

Sorry may be I was not clear. I have my main box in the lounge and 2 mini ones. One in the kitchen and one in the bedroom. It's the bedroom one that is not working.

Re: Sky q box damage

GD1 — Thu, 28 Sep 2023 19:29:39 GMT

@ysemeopit I see, does the mini power up at all?

Is the message no signal or no satellite signal? If the latter you would need to unplug all the Q boxes, then plug back in the main Q box, allow to reboot, do the same with both minis.

Re: Sky q box damage

ysemeopit — Thu, 28 Sep 2023 19:32:08 GMT

I have done that, but it did not solve the issue.

Re: Sky q box damage

GD1 — Thu, 28 Sep 2023 19:33:32 GMT

@ysemeopit To get you some help with this I have escalated your post to the Sky Messaging team. This link explains how it works https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M1014

Keep an eye out for an invite or blue chat bubble. It will be tomorrow before you get an invite.

When the blue bubble does appear you have 48 hours to respond or it will be automatically closed.

Be reassured the email & message is from Sky and your details are safe and secure.
If you are using Safari please make sure that Hide IP Address is not checked in order to see the blue bubble. If you are having trouble finding this to check the settings, use another browser such as Firefox, Chrome etc.

I would also recommend that if not already on, that you turn email/private message notifications on to avoid missing any alerts

Re: Sky q box damage

ysemeopit — Thu, 28 Sep 2023 19:43:01 GMT

Why can't it be possible to just speak to someone instead of jumping through all of these hoops and consequently getting more frustrated!!

Re: Sky q box damage

PandJ2020 — Thu, 28 Sep 2023 20:02:30 GMT

@ysemeopit wrote:
Why can't it be possible to just speak to someone instead of jumping through all of these hoops and consequently getting more frustrated!!

You don't have to use the chat here - go ahead and call Sky...

Re: Sky q box damage

Addie15 — Fri, 29 Sep 2023 07:39:31 GMT

Hi there! Thank you for escalating this. We have sent an invite to ysemeopit.

Re: Sky q box damage

Lisa-P1987 — Sun, 01 Oct 2023 11:52:43 GMT

Thanks for chatting to us @ysemeopit . Unfortunately, there was no further response on the chat in 48 hours, we are still waiting to help you. If you need our support let us know and we can re-escalate to our chat team. Your chat has been closed now. Thanks