https://helpforum.sky.com/t5/Sky-Q/Sky-will-not-connect-to-broadband/m-p/4434001#M603224 <P>Sorry. The sky box will not connect to the Now Broadband. It says the password is incorrect. It hasn't been changed</P> Thu, 28 Sep 2023 12:47:52 GMT Billyblue44 2023-09-28T12:47:52Z https://helpforum.sky.com/t5/Sky-Q/Sky-will-not-connect-to-broadband/m-p/4433935#M603211 <P><SPAN>We have Now broadband &amp; as of this morning the sky box will not connect to the sky box. I keep putting the password in, but it says it is not correct.&nbsp;</SPAN></P> Thu, 28 Sep 2023 12:21:53 GMT https://helpforum.sky.com/t5/Sky-Q/Sky-will-not-connect-to-broadband/m-p/4433935#M603211 Billyblue44 2023-09-28T12:21:53Z https://helpforum.sky.com/t5/Sky-Q/Sky-will-not-connect-to-broadband/m-p/4433948#M603213 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/3705746">@Billyblue44</a>&nbsp;</P> <P>The Sky box will not connect to the Sky box? Sorry your going to have to be more specific.&nbsp;</P> Thu, 28 Sep 2023 12:25:48 GMT https://helpforum.sky.com/t5/Sky-Q/Sky-will-not-connect-to-broadband/m-p/4433948#M603213 jamesn123 2023-09-28T12:25:48Z https://helpforum.sky.com/t5/Sky-Q/Sky-will-not-connect-to-broadband/m-p/4434001#M603224 <P>Sorry. The sky box will not connect to the Now Broadband. It says the password is incorrect. It hasn't been changed</P> Thu, 28 Sep 2023 12:47:52 GMT https://helpforum.sky.com/t5/Sky-Q/Sky-will-not-connect-to-broadband/m-p/4434001#M603224 Billyblue44 2023-09-28T12:47:52Z https://helpforum.sky.com/t5/Sky-Q/Sky-will-not-connect-to-broadband/m-p/4434006#M603227 <P><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="image.jpg" style="width: 4032px;"><img src="https://helpforum.sky.com/t5/image/serverpage/image-id/93825iE78E7B67590B4851/image-size/medium?v=v2&amp;px=400" role="button" title="image.jpg" alt="image.jpg" /></span></P><P> </P> Thu, 28 Sep 2023 12:50:55 GMT https://helpforum.sky.com/t5/Sky-Q/Sky-will-not-connect-to-broadband/m-p/4434006#M603227 Billyblue44 2023-09-28T12:50:55Z https://helpforum.sky.com/t5/Sky-Q/Sky-will-not-connect-to-broadband/m-p/4434014#M603229 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/3705746">@Billyblue44</a>&nbsp;</P> <P>If you have changed to Now Broadband surely the password has changed or are you saying your Sky Q box has been connected to the now broadband router previously?</P> Thu, 28 Sep 2023 12:55:01 GMT https://helpforum.sky.com/t5/Sky-Q/Sky-will-not-connect-to-broadband/m-p/4434014#M603229 jamesn123 2023-09-28T12:55:01Z https://helpforum.sky.com/t5/Sky-Q/Sky-will-not-connect-to-broadband/m-p/4434017#M603230 <P>We have been with Now for a year. This has just happened overnight.&nbsp;</P> Thu, 28 Sep 2023 12:56:26 GMT https://helpforum.sky.com/t5/Sky-Q/Sky-will-not-connect-to-broadband/m-p/4434017#M603230 Billyblue44 2023-09-28T12:56:26Z https://helpforum.sky.com/t5/Sky-Q/Sky-will-not-connect-to-broadband/m-p/4434018#M603231 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/3705746">@Billyblue44</a>&nbsp;</P> <P>Ah okay makes more sense.</P> <P>I would start off by doing a network reset on your Sky Q box, then do a factory reset of your Now hub by holding the reset button on the back for 30 seconds. Then try and reconnect them.&nbsp;</P> Thu, 28 Sep 2023 12:57:37 GMT https://helpforum.sky.com/t5/Sky-Q/Sky-will-not-connect-to-broadband/m-p/4434018#M603231 jamesn123 2023-09-28T12:57:37Z https://helpforum.sky.com/t5/Sky-Q/Sky-will-not-connect-to-broadband/m-p/4434056#M603234 <P>Reset the Now box, but how do I do a network reset on the sky box</P> Thu, 28 Sep 2023 13:20:26 GMT https://helpforum.sky.com/t5/Sky-Q/Sky-will-not-connect-to-broadband/m-p/4434056#M603234 Billyblue44 2023-09-28T13:20:26Z https://helpforum.sky.com/t5/Sky-Q/Sky-will-not-connect-to-broadband/m-p/4434067#M603238 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/3705746">@Billyblue44</a>&nbsp;</P> <P>Settings &gt; Network Setup &gt; Reset</P> Thu, 28 Sep 2023 13:27:36 GMT https://helpforum.sky.com/t5/Sky-Q/Sky-will-not-connect-to-broadband/m-p/4434067#M603238 jamesn123 2023-09-28T13:27:36Z