topic Re: Sky hub returns in Sky Q

Sky hub returns

Dunc — Sun, 24 Sep 2023 12:18:46 GMT

I had a home move so took exsisting Q hub to new property, the install engineer used the same hub to set up. Sky are requesting hub be returned or they will charge for none return, I cannot physically talk to anyone from sky to explain hence why asking here. Anyone help please

Re: Sky hub returns

nigea99 — Sun, 24 Sep 2023 12:26:24 GMT

@Dunc wrote:

I had a home move so took exsisting Q hub to new property, the install engineer used the same hub to set up. Sky are requesting hub be returned or they will charge for none return, I cannot physically talk to anyone from sky to explain hence why asking here. Anyone help please

hi @Dunc

I have escalated your post to a SKY support team, who, hopefully, will be in touch.

Please see this link re the escalation and what you might see:

https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

If you are using Safari I believe you must make sure that 'Hide IP address' is not checked in settings to be able to see it - if you have difficulty finding that setting then may be try accessing here with another browser

Re: Sky hub returns

Addie15 — Mon, 25 Sep 2023 09:30:48 GMT

Hi there! Thank you for escalating this. We have sent an invite to Dunc.

Re: Sky hub returns

Addie15 — Wed, 27 Sep 2023 09:30:57 GMT

Update-We are closing this invite now due to no response within 48 hours. If you still need help, please let us know so we can re-escalate this for you. Thanks.

Re: Sky hub returns

Greenfingers001 — Thu, 28 Sep 2023 12:19:56 GMT

Update:

Spoke with @Dunc and resolved issue.

Thanks again for the escalation have a great afternoon 🙂