topic Re: Charges despite returning equipment in Sky Q

Charges despite returning equipment

MarkH3 — Mon, 25 Sep 2023 18:08:24 GMT

I have received an e-mail regarding the return of my Sky Q box but I returned this on 7th September and have proof of postage. How do I get this information to someone at Sky?

Re: Charges despite returning equipment

nigea99 — Mon, 25 Sep 2023 18:17:15 GMT

hi @MarkH3

I have escalated your post to a SKY support team, who, hopefully, will be in touch.

Please see this link re the escalation and what you might see:

https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

If you are using Safari I believe you must make sure that 'Hide IP address' is not checked in settings to be able to see it - if you have difficulty finding that setting then may be try accessing here with another browser

Re: Charges despite returning equipment

Addie15 — Tue, 26 Sep 2023 09:26:38 GMT

Hi there! Thank you for escalating this. We have sent an invite to MarkH3.

Re: Charges despite returning equipment

MarkH3 — Wed, 27 Sep 2023 18:47:32 GMT

@Addie15

Could you please resend the link as lost the connection and then lost the link when I tried refreshing?

Re: Charges despite returning equipment

MarkH3 — Thu, 05 Oct 2023 18:41:18 GMT

@Addie15

Please find below the proof of posting for our return of Sky box

Re: Charges despite returning equipment

caesarome — Thu, 05 Oct 2023 18:47:33 GMT

@MarkH3

Sky have asked that those images not to be posted on here so as before I have escalated your post to the messaging team who will send you the chat invite via the bubble tomorrow, you can then give them the details from that receipt once they get in touch.

Re: Charges despite returning equipment

MarkH3 — Thu, 19 Oct 2023 18:32:24 GMT

Unfortunately, this method of communication does not work for me. I have not received any further contact from Sky and I cannot just keep dropping in through the day to see if I've had a response. I find it inappropriate that Sky contact me via e-mail but the only method of reply is through a public chat room. If Sky could just send one message or e-mail with all of the information they require from me it would very helpful. I can then send one message or e-mail with everything they need.

Re: Charges despite returning equipment

Daniel0210 — Thu, 19 Oct 2023 18:36:28 GMT

@MarkH3

Sky won't email you or contact you by any other means apart from the chat invite that was sent to you. I take it, in view of the time lapse, it is closed now?