topic Re: Already returned equipment in Sky Q

Already returned equipment

Kate82 — Wed, 27 Sep 2023 17:08:22 GMT

Hi, I returned my sky cube box on 31.8.23 I have proof of postage receipt. But have just received packaging to send it again dying I've not sent it. What do I do? As I've already sent it back!

Thanks

Re: Already returned equipment

Daniel0210 — Wed, 27 Sep 2023 17:25:31 GMT

@Kate82 wrote:

Hi, I returned my sky cube box on 31.8.23

@Kate82

Just to clarify before we get you some help, what do you mean by Sky cube box? Do you mean Sky Q box?

Re: Already returned equipment

Kate82 — Wed, 27 Sep 2023 17:31:47 GMT

Sorry, sky Q!

Re: Already returned equipment

Daniel0210 — Wed, 27 Sep 2023 17:35:21 GMT

@Kate82

Thanks. I’ve escalated your post to Sky and the Messaging Team may get in touch with you tomorrow.

Look out for a blue/red speech bubble at the bottom of your forum page. Once that appears you have 48 hours to click on it and join the private chat or it will close automatically. If you fail to respond to each chat reply within 48 hours the chat will again close down automatically even if your issue hasn’t been resolved. Replies from Sky are not instant so you’ll need to regularly check the chat thread.

This link explains the Community Messaging process.
https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M1014

Re: Already returned equipment

Kate82 — Wed, 27 Sep 2023 18:01:03 GMT

Where do I find my forum page? 😬

Re: Already returned equipment

Daniel0210 — Wed, 27 Sep 2023 18:02:27 GMT

@Kate82 wrote:

Where do I find my forum page? 😬

If youre reading this you're on it.

Re: Already returned equipment

Greenfingers001 — Thu, 28 Sep 2023 07:34:04 GMT

Thanks for escalating this. We’ve sent @Kate82 an invite to chat.

Re: Already returned equipment

Greenfingers001 — Thu, 28 Sep 2023 08:09:47 GMT

Update:

Spoke with @Kate82 and resolved issue, thanks again for the escalation have a great day 🙂