topic Re: Sky box return in Sky Q

Sky box return

Tash1993 — Mon, 25 Sep 2023 10:34:43 GMT

Hi I've just received a text about sending back my old sky box but when the sky engineer came round and installed my dish and new box he took the old box with him.

Re: Sky box return

Laing1 — Mon, 25 Sep 2023 11:33:49 GMT

@Tash1993 wrote:

Hi I've just received a text about sending back my old sky box but when the sky engineer came round and installed my dish and new box he took the old box with him.

@Tash1993 I have escalated this to sky

You may receive an email or a private message inviting you to have a private conversation on the Community with a Sky Expert.

Look out for a chat bubble at the bottom of your screen inviting you to a chat
If you are using the Safari browser please make sure that Hide IP Address is not checked in order to see the chat bubble. If you are having trouble finding this to check the settings, use another browser such as Firefox, Chrome etc.

The link below explains how the escalation process works

https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M1014

Re: Sky box return

Lisa-P1987 — Mon, 25 Sep 2023 13:27:16 GMT

Thanks for escalating this. We’ve sent @Tash1993 an invite to chat.

Re: Sky box return

Mr+Flibbles+86 — Wed, 27 Sep 2023 13:27:39 GMT

We are still looking to help you. If you need our support let us know and we can re-escalate to our chat team. Your invite has been closed now. Thanks