topic Re: Netflix app will not load. Keeps wiring when being selected via sky remote. in Sky Q

Netflix app will not load. Keeps wiring when being selected via sky remote.

JayneMu — Sun, 24 Sep 2023 19:58:13 GMT

Every time I try to load the Netflix app from my sky remote it will not load. I keep getting the whirring circle then nothing! I have been able to access via my smart tv as an alternative but have just received notification that from 16th Oct my smart tv will no longer support Netflix therefore I won't be able to use the alternative access. How do I get it to load via sky?

Re: Netflix app will not load. Keeps wiring when being selected via sky remote.

Lisa-P1987 — Mon, 25 Sep 2023 09:19:27 GMT

Hi there @JayneMu , I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this.

Just look out for the colourful bubble to start the conversation.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

Re: Netflix app will not load. Keeps wiring when being selected via sky remote.

Addie15 — Wed, 27 Sep 2023 09:25:55 GMT

Update-We are closing this invite now due to no response within 48 hours. If you still need help, please let us know so we can re-escalate this for you. Thanks.