topic Re: Sky q connectivity issues in Sky Q

Sky q connectivity issues

Tiger+Pete — Sat, 23 Sep 2023 16:12:47 GMT

I have a Sky q 2tb box connected to my bt broadband router by Ethernet cable . I have a sky q booster at the midway point to my 2 mini boxes upstairs . I am constantly having to reboot the main sky q box to get the booster to get all 3 green lights . I have to do this almost every day just lately . Without the 3 green lights on the booster the mini boxes have no connectivity . I reboot the main box then everything works fine but it seems that when I get up every morning and turn on the main box I check the booster and the middle light is missing . Everything worked perfectly for months then all of a sudden randomly I am needing to reboot every day . If anyone can help solve this it would be most appreciated .

Re: Sky q connectivity issues

Lisa-P1987 — Sun, 24 Sep 2023 14:28:42 GMT

Hi there @Tiger+Pete , I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this.

Just look out for the colourful bubble to start the conversation.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

Re: Sky q connectivity issues

Addie15 — Wed, 27 Sep 2023 08:21:34 GMT

Update-We are closing this session now due to no further response within 48 hours. If you still need help, please let us know so we can re-escalate this for you. Thanks.